IT Operations Analyst

Harvey
San Francisco, New York
Workplace: OnsiteFull timeUSD 109,100 - 150,100 annuallyFunction: Business OperationsExperience: 3+ yearsSkills: ["Communication","Customer service","Problem-solving","Root cause analysis","Proactive ownership"]

Provide high-touch IT support for Harvey employees, ensuring a frictionless employee experience from onboarding through offboarding. Support users via Slack, ticketing, and in-person interactions, troubleshoot issues across laptops, access, peripherals, printers, and networking, and administer core SaaS platforms like Google Workspace and Okta. Maintain IT asset inventory, improve reliability through root-cause analysis, and help automate and document IT operations.

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Harvey
Harvey
1 day ago

IT Operations Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide high-touch IT support for Harvey employees, ensuring a frictionless employee experience from onboarding through offboarding. Support users via Slack, ticketing, and in-person interactions, troubleshoot issues across laptops, access, peripherals, printers, and networking, and administer core SaaS platforms like Google Workspace and Okta. Maintain IT asset inventory, improve reliability through root-cause analysis, and help automate and document IT operations.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Deliver hands-on IT support for employees in the New York City office and create a great employee experience
  • •Support onboarding and offboarding to ensure new hires are productive from day one and departures are handled securely
  • •Provide white-glove IT support by triaging requests via Slack, ticketing systems, and in-person interactions with speed and empathy
  • •Administer and optimize core SaaS platforms including Google Workspace, Okta, Slack, Zoom, and MDM solutions (Jamf/InTune)
  • •Troubleshoot applications, laptops, access, peripherals, printers, video conferencing, and networking issues; maintain asset inventory and coordinate repairs, upgrades, and procurement

Pay and Benefits

Salary: USD 109,100 - 150,100 annually

Key Requirements

  • •3+ years of IT support experience in a fast-paced startup or tech environment
  • •Strong proficiency with identity and access management (Okta preferred), Google Workspace administration, and macOS device management
  • •Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools
  • •Hands-on scripting or automation experience (e.g., Python, Bash, Okta Workflows) beyond basic helpdesk troubleshooting
  • •Excellent communication and customer service skills for supporting senior leaders and cross-functional stakeholders
Experience:3+ yearsSaaSIdentity and access management
Skills:CommunicationCustomer serviceProblem-solvingRoot cause analysisProactive ownership
Tech Stack:OktaGoogle WorkspaceSlackZoomJamfIntuneMDMMacOSPythonBashOkta WorkflowsKandjiPowerShellMicrosoft OfficeWindowsA/VVideo conferencingSSOMFATicketing systems

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor