Engagement Manager
InterSystems
Boston
Workplace: OnsiteFull timeUSD 124,000 - 151,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Stakeholder management","Financial and service management","Risk management","Executive communication","Cross-functional coordination"]Own end-to-end managed services client engagements for healthcare organizations using InterSystems technologies, ensuring successful onboarding, steady-state operations, renewal, and expansion. Serve as the executive point of accountability for CIO/CMIO relationships, governance, compliance, SLA performance, and incident management. Manage service financial performance and consumption against scope, coordinate cross-functional delivery and engineering teams, and identify opportunities to optimize and deliver measurable client outcomes.
