FOH - Reception_Front of House_East Riffa Mixed Fitnessfirst Bahrain_HOSP - East Riffa - Bahrain_Fitness First

Landmark Group
Bahrain
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Customer service","Communication","Attention to detail","Problem-solving","Team collaboration"]

Deliver welcoming front desk service for club visitors, creating strong first impressions across communication channels. Manage daily front desk operations, ensure smooth club opening, and maintain cleanliness and compliance with SOPs (including guest access and cancellation handling). Support member experience by answering calls, handling queries and complaints, driving NPS with the team, and managing membership applications, dues/payments, and cash/stock processes during shift.

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FursaFursa
Landmark Group
Landmark Group
8 months ago

FOH - Reception_Front of House_East Riffa Mixed Fitnessfirst Bahrain_HOSP - East Riffa - Bahrain_Fitness First

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Deliver welcoming front desk service for club visitors, creating strong first impressions across communication channels. Manage daily front desk operations, ensure smooth club opening, and maintain cleanliness and compliance with SOPs (including guest access and cancellation handling). Support member experience by answering calls, handling queries and complaints, driving NPS with the team, and managing membership applications, dues/payments, and cash/stock processes during shift.
Location: Bahrain
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Deliver excellent customer service and create best first impressions across all communication channels.
  • •Perform professional daily front desk operations, ensuring the club opens on time, stays manned, and complies with SOPs and health & safety responsibilities.
  • •Answer incoming calls effectively, take messages, and use Members First and other systems/manuals efficiently.
  • •Support member journey execution with CGM/MSM, handle complaints/escalations, and help drive NPS through proactive quality interactions.
  • •Manage membership operations and shift business performance, including membership arrears/renewals, cash up, payment entry, and controlling stock via the MF system.

Key Requirements

  • •Secondary education (A level or equivalent).
  • •Deliver excellent customer service to all club visitors and create best first impressions across communication channels.
  • •Understand and follow relevant business SOPs, including front desk and guest access/guest pass procedures.
  • •Be knowledgeable in club operations (rules/regulations, class timetables, promotions, and club events).
  • •Handle front desk responsibilities professionally, including membership applications, dues/payments entry, and cash register procedures.
Skills:Customer serviceCommunicationAttention to detailProblem-solvingTeam collaboration
Languages:US
Tech Stack:MYZONEMembers FirstMF systemCash register

Company Brief

Landmark Group
UAE-based retail and hospitality conglomerate operating multiple own and franchise brands (Centrepoint, Max, Home Centre, Babyshop, etc.) across the Middle East, South Asia and Africa with thousands of stores, large ecommerce operations and logistics capability.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1973
Glassdoor
Glassdoor: 3.5
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