TikTok Shop - Senior Account Manager, Fashion (Vietnam)

TikTok
Ho Chi Minh City
Full timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Negotiation","Attention to detail","Problem-solving","Teamwork"]

Drive TikTok Shop fashion merchant growth by acquiring and incubating brands and key merchants, maintaining strong merchant relationships, and negotiating deals based on campaign or seasonality. You’ll identify partnership opportunities aligned with merchants’ growth plans, monitor service quality and performance metrics to improve conversion and customer satisfaction, and manage mid- to long-tail merchants through scalable incubation and management programs.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Senior Account Manager, Fashion (Vietnam)

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Last checked: 4 hours agoStatus: Live

Job Summary

Drive TikTok Shop fashion merchant growth by acquiring and incubating brands and key merchants, maintaining strong merchant relationships, and negotiating deals based on campaign or seasonality. You’ll identify partnership opportunities aligned with merchants’ growth plans, monitor service quality and performance metrics to improve conversion and customer satisfaction, and manage mid- to long-tail merchants through scalable incubation and management programs.
Location: Ho Chi Minh City
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Acquire and incubate brands, principals, and major merchants contributing a large share of GMV
  • •Build and maintain merchant relationships, and negotiate deals based on campaign or seasonality
  • •Identify new partnership opportunities aligned with merchants’ short- and long-term growth plans and establish JBPs
  • •Maintain seller service quality, including low cancellation/return rates and shipping performance, to improve conversion and customer satisfaction
  • •Manage mid- and long-tail merchants using scalable incubation and management programs and tools

Key Requirements

  • •Bachelor’s degree or above
  • •4+ years of experience in e-commerce
  • •Excellent interpersonal and negotiation skills
  • •Strong attention to detail with an affinity for numbers, logical and problem-solving skills
  • •Proficiency in Excel and PowerPoint
Experience:4+ yearsE-commerce
Education:Bachelor's
Skills:Interpersonal skillsNegotiationAttention to detailProblem-solvingTeamwork
Tech Stack:ExcelPowerPoint

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn