Quality & Training Specialist - Video Safety Operations - Dublin - Polish Speaker

TikTok
Dublin
Workplace: OnsiteFull timeFunction: Education & TrainingSkills: ["Ownership","Self-motivation","Problem-solving","Critical thinking","Stakeholder management"]

Ensure safety and Trust & Safety policies are enforced accurately through analytical quality assurance audits of human moderation. Conduct root-cause deep-dives into recurring quality issues and translate findings into actionable guidance for operational standards. Serve as an expert for complex, high-risk cases, lead calibration sessions for consistency, and support training rollouts for policy updates. Use AI and QA dashboards to report market accuracy, error trends, and policy gaps.

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FursaFursa
TikTok
TikTok
11 hours ago

Quality & Training Specialist - Video Safety Operations - Dublin - Polish Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Ensure safety and Trust & Safety policies are enforced accurately through analytical quality assurance audits of human moderation. Conduct root-cause deep-dives into recurring quality issues and translate findings into actionable guidance for operational standards. Serve as an expert for complex, high-risk cases, lead calibration sessions for consistency, and support training rollouts for policy updates. Use AI and QA dashboards to report market accuracy, error trends, and policy gaps.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards and hit audit targets.
  • •Perform deep-dives into recurring quality issues using RCA, identify error patterns, and provide actionable feedback for Operational Guidelines & Standards and Operations Teams.
  • •Provide expert judgment for complex, ambiguous, or high-risk cases and validate benchmark “golden sets” to guide enforcement accuracy.
  • •Lead calibration sessions for consistency across moderation teams and partner with cross-functional stakeholders to support global quality goals.
  • •Lead or support training rollouts for policy and operational guideline updates, manage edge cases, and drive policy cascading; use AI and QA dashboards for weekly and monthly reporting.

Key Requirements

  • •Proven experience conducting analytical audits, tracking performance targets, and maintaining data integrity in trust & safety, compliance, or high-volume operational environments.
  • •Strong root cause analysis (RCA) skills to identify patterns, recommend process optimizations, and reduce error rates while maintaining high-speed moderation.
  • •In-depth understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
  • •Ability to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.
  • •Fluency in Polish and English, plus proficiency with data visualization, reporting, and QA/calibration tools, including AI to streamline workflows.
Skills:OwnershipSelf-motivationProblem-solvingCritical thinkingStakeholder management
Languages:PolishEnglish
Tech Stack:AIData visualizationQA dashboardsRCA toolsCalibration platforms

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn