Tapestry

3 weeks ago

Supervisor I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Reposted: first listed 1 week ago

Job Summary

Supervise daily store operations to create a customer-first, high-energy sales environment. Lead the team to achieve sales and KPI targets by analyzing metrics, coaching performance, and modeling exceptional service and selling behaviors. Build client relationships through proactive outreach to drive repeat business and VIP retention. Oversee opening/closing procedures, cash handling, POS transactions, and inventory accuracy. Drive omni-channel initiatives, including virtual selling and live-stream shopping, while supporting customer data capture and brand-safe social engagement.

Location: Michigan

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Drive personal sales performance and lead the team to achieve sales and KPI targets using metric analysis and best practices.
•Build and maintain client relationships through proactive outreach, ensuring exceptional in-store and after-sales experiences to drive repeat business and VIP retention.
•Coach the team on goals and performance; support recruitment, onboarding, training, and provide feedback to store leadership on development needs.
•Perform and supervise opening/closing procedures including cash handling, bank deposits, register operations, and key-holding responsibilities.
•Oversee operational excellence by processing POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) and supporting omni-channel and virtual selling initiatives.

Pay and Benefits

Salary: USD 16 - 23.75

Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

•2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
•Strong written and verbal communication skills with the ability to multi-task and prioritize effectively.
•Ability to communicate with customers and staff and confidently navigate the sales floor.
•Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
•Social media literacy and comfort with omni-channel/virtual selling tools and clienteling systems.

Experience:2+ yearsRetail

Skills:CommunicationCoachingCustomer focusAttention to detailMulti-tasking

Languages:English

Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookPOSOmni-channelLive-stream shoppingSocial media

Company Brief

Tapestry

Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 5M to 10M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 2017

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Tapestry

3 weeks ago

Supervisor I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Reposted: first listed 1 week ago

Job Summary

Location: Michigan

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Drive personal sales performance and lead the team to achieve sales and KPI targets using metric analysis and best practices.
•Build and maintain client relationships through proactive outreach, ensuring exceptional in-store and after-sales experiences to drive repeat business and VIP retention.
•Coach the team on goals and performance; support recruitment, onboarding, training, and provide feedback to store leadership on development needs.
•Perform and supervise opening/closing procedures including cash handling, bank deposits, register operations, and key-holding responsibilities.
•Oversee operational excellence by processing POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) and supporting omni-channel and virtual selling initiatives.

Pay and Benefits

Salary: USD 16 - 23.75

Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

•2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
•Strong written and verbal communication skills with the ability to multi-task and prioritize effectively.
•Ability to communicate with customers and staff and confidently navigate the sales floor.
•Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
•Social media literacy and comfort with omni-channel/virtual selling tools and clienteling systems.

Experience:2+ yearsRetail

Skills:CommunicationCoachingCustomer focusAttention to detailMulti-tasking

Languages:English

Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookPOSOmni-channelLive-stream shoppingSocial media

Company Brief

Tapestry

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 5M to 10M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 2017

Glassdoor: 3.7

Website LinkedIn Glassdoor