Senior Customer Success Manager

MongoDB
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsEducation: bachelorsSkills: ["Communication","Influencing","Customer relationship management","Problem-solving","Accountability"]

Own customer success outcomes for a portfolio of enterprise/high-tech accounts, serving as a trusted advisor and strategic connector between customers and internal teams. Drive retention, revenue realization, and advocacy through proactive health/risk management, business reviews, and value-based success plans. Collaborate across Sales, Product, Services, Support, and Training, forecasting outcomes for leadership while maintaining accurate account data and leveraging AI tools to improve workflows.

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FursaFursa
MongoDB
MongoDB
1 day ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Own customer success outcomes for a portfolio of enterprise/high-tech accounts, serving as a trusted advisor and strategic connector between customers and internal teams. Drive retention, revenue realization, and advocacy through proactive health/risk management, business reviews, and value-based success plans. Collaborate across Sales, Product, Services, Support, and Training, forecasting outcomes for leadership while maintaining accurate account data and leveraging AI tools to improve workflows.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as a trusted advisor for customers, maximizing lifetime value and success for a portfolio of accounts.
  • •Proactively identify risks, ensure deployment health, and guide customers to time-to-value and business goals using best practices and operational strategies.
  • •Conduct customer business reviews, analyze technical/operational performance, and translate insights into value-based outcomes with mutual success plans.
  • •Own account plan elements for customer maturity, retention, and revenue realization; forecast retention and realization and identify expansion opportunities with presales.
  • •Amplify the voice of the customer across MongoDB, coordinate internal resources (including Marketing and Executive Sponsor engagement), and maintain accurate internal systems as a single source of truth.

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based product.
  • •3+ years accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers.
  • •Excellent verbal and written communication skills to influence technical and business outcomes.
  • •Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
  • •Ability to maintain strong account hygiene and translate technical/operational insights into value-based outcomes.
Experience:5-7 yearsTechnical customer successEnterpriseHigh techSolutions architectureProfessional servicesTechnical account managementConsumption-based products
Education:Bachelor's in Computer Science, STEM
Skills:CommunicationInfluencingCustomer relationship managementProblem-solvingAccountability
Languages:English
Tech Stack:AI-driven tools

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn