Customer Service Representative

Serve as the primary link between customers and internal teams, handling inbound inquiries via email, phone, live chat, and online channels. Manage end-to-end order processing and coordinate delivery schedules with Planning and Logistics to ensure smooth fulfillment. Investigate and resolve complex complaints, discrepancies, and technical issues. Build trusted relationships with key accounts and support cross-sell/upsell through warm outbound outreach, tracking activity in the CRM.