Customer Service Representative

Avery Dennison
Poland
Workplace: HybridFull timePLN 71,190 - 113,904 annuallyFunction: Customer Support (Service Desk)Experience: 6+ yearsSkills: ["Customer focus","Problem-solving","Relationship building","Communication","Attention to detail"]

Serve as the primary link between customers and internal teams, handling inbound inquiries via email, phone, live chat, and online channels. Manage end-to-end order processing and coordinate delivery schedules with Planning and Logistics to ensure smooth fulfillment. Investigate and resolve complex complaints, discrepancies, and technical issues. Build trusted relationships with key accounts and support cross-sell/upsell through warm outbound outreach, tracking activity in the CRM.

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Avery Dennison
Avery Dennison
1 month ago

Customer Service Representative

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Last checked: 37 minutes agoStatus: Live

Job Summary

Serve as the primary link between customers and internal teams, handling inbound inquiries via email, phone, live chat, and online channels. Manage end-to-end order processing and coordinate delivery schedules with Planning and Logistics to ensure smooth fulfillment. Investigate and resolve complex complaints, discrepancies, and technical issues. Build trusted relationships with key accounts and support cross-sell/upsell through warm outbound outreach, tracking activity in the CRM.
Location: Poland
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle inbound customer inquiries across email, phone, live chat, and online presentations.
  • •Manage end-to-end order processing and coordinate delivery schedules with Planning and Logistics teams.
  • •Research, troubleshoot, and resolve complex customer complaints, order discrepancies, and technical issues.
  • •Build and maintain trusted relationships with key accounts and identify opportunities to cross-sell and upsell.
  • •Conduct warm outbound calls to prospective and existing clients and track sales activities and customer data in the CRM.

Pay and Benefits

Salary: PLN 71,190 - 113,904 annually
Perks:Health InsuranceLife InsuranceMedical CareCommuter BenefitsMeal AllowanceRemote WorkMultisportEmployee Parking

Key Requirements

  • •6+ years of experience in internal sales or customer service (ideally in the manufacturing/production industry).
  • •Fluency in Polish and English; Russian is considered a plus.
  • •Valid driving license and access to your own car.
  • •University degree is welcome.
  • •Creativity, innovation, and an entrepreneurial spirit for growing a sustainable business.
Experience:6+ yearsManufacturing
Skills:Customer focusProblem-solvingRelationship buildingCommunicationAttention to detail
Licenses:Driver's license
Languages:PolishEnglishRussian
Tech Stack:CRM

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn