Director, Account Management

Fiserv
Florida
Workplace: RemoteFull timeFunction: Executive & General ManagementExperience: 3+ yearsSkills: ["Leadership","Relationship management","Problem-solving","Cross-functional collaboration","Judgment"]

Lead enterprise account management responsibilities to ensure quality delivery and ongoing maintenance support for a client book. Manage and develop operational relationships, deeply understanding client goals and industry trends to maximize solution utilization. Provide reporting, influence cross-functional initiatives (including incident response and process improvement), and maintain compliance with system audits and administrative requirements while leading a team of Account Managers.

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FursaFursa
Fiserv
Fiserv
3 days ago

Director, Account Management

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead enterprise account management responsibilities to ensure quality delivery and ongoing maintenance support for a client book. Manage and develop operational relationships, deeply understanding client goals and industry trends to maximize solution utilization. Provide reporting, influence cross-functional initiatives (including incident response and process improvement), and maintain compliance with system audits and administrative requirements while leading a team of Account Managers.
Location: Florida
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Develop and manage operational and technical relationships through in-person visits and phone calls to carry out the client account plan.
  • •Understand the client environment to ensure full utilization of solutions for maximum benefit.
  • •Provide various levels of reporting on accomplishments and in-process activities.
  • •Influence and work cross-functionally on critical initiatives including incident response, process improvement, and standard operating procedures.
  • •Lead a team of success Account Managers to build and maintain relationships with merchants in their community.
Travel: High travel

Key Requirements

  • •College degree or equivalent experience.
  • •3+ years’ experience in customer service and leadership.
  • •Ability to travel up to 50%.
  • •Bachelor’s degree (preferred).
  • •Project management and leadership experience (preferred).
Experience:3+ years
Skills:LeadershipRelationship managementProblem-solvingCross-functional collaborationJudgment

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn