Customer Advocate

Apollo.io
Manila, Mexico City
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsSkills: ["Customer-centric","Communication","Organization","Proactivity","Adaptability"]

Drive revenue through real-time chat by identifying buying signals, delivering persuasive product insights, and converting inbound inquiries into closed business. Own the sales conversation from first interaction to conversion, proactively upsell and cross-sell relevant features, and meet chat-to-close, quota, and KPI targets. Respond quickly via chat and email, capture opportunities from support interactions, and serve as the customer’s internal advocate while collaborating with Product and Sales to improve the experience.

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FursaFursa
Apollo.io
Apollo.io
1 day ago

Customer Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Drive revenue through real-time chat by identifying buying signals, delivering persuasive product insights, and converting inbound inquiries into closed business. Own the sales conversation from first interaction to conversion, proactively upsell and cross-sell relevant features, and meet chat-to-close, quota, and KPI targets. Respond quickly via chat and email, capture opportunities from support interactions, and serve as the customer’s internal advocate while collaborating with Product and Sales to improve the experience.
Location: Manila, Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Drive revenue through live chat by identifying buying signals and converting interest into sales.
  • •Own the sales conversation from inbound inquiry through conversion, helping customers realize value quickly.
  • •Proactively upsell and cross-sell relevant product features aligned to customer goals.
  • •Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs.
  • •Respond within 30 seconds via chat and 4 hours via email, capturing and following up on opportunities surfaced through interactions and updates.

Key Requirements

  • •At least 1-2 years of experience in a customer-facing role (support, sales, retail, or similar).
  • •Strong customer empathy and a customer-centric approach to understand and resolve customer needs.
  • •Organized and proactive, able to juggle multiple conversations in a fast-paced environment.
  • •Clear, confident written communication skills for live chat and email.
  • •Ability to adapt quickly to new technologies and find smarter ways to achieve goals.
Experience:1-2 years
Skills:Customer-centricCommunicationOrganizationProactivityAdaptability
Languages:English

Company Brief

Apollo.io
Provides a B2B sales engagement platform and global contact database that helps revenue teams find prospects, enrich data, and automate outbound workflows to accelerate pipeline and close deals.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn