Product Owner - Customer Operations (Dublin, IE, D12 P651)

Allianz
Dublin, Ireland, United Arab Emirates, Philippines, Egypt
Full timeFunction: Product ManagementExperience: 6+ yearsSkills: ["Stakeholder management","Analytical thinking","Problem-solving","Communication","Facilitation"]

Own and drive AI-embedded digital solutions for Customer Operations globally, leading an agile end-to-end journey squad as the business voice. Translate complex operational requirements into user stories, acceptance criteria, and a prioritized backlog, and partner with internal teams and external vendors to deliver discovery, testing, and rollout. Maintain the product roadmap using KPIs and operational feedback, while ensuring AI governance, compliance, readiness, and measurable adoption outcomes.

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FursaFursa
Allianz
Allianz
12 hours ago

Product Owner - Customer Operations (Dublin, IE, D12 P651)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own and drive AI-embedded digital solutions for Customer Operations globally, leading an agile end-to-end journey squad as the business voice. Translate complex operational requirements into user stories, acceptance criteria, and a prioritized backlog, and partner with internal teams and external vendors to deliver discovery, testing, and rollout. Maintain the product roadmap using KPIs and operational feedback, while ensuring AI governance, compliance, readiness, and measurable adoption outcomes.
Location: Dublin, Ireland, United Arab Emirates, Philippines, Egypt
Employment Type: Full time · Permanent
Job Function: Product Management

Key Responsibilities

  • •Own and drive the design, development, and continuous improvement of AI-embedded digital solutions for Customer Operations across Allianz Partners Health globally.
  • •Lead the squad’s direction and priorities, setting direction and ensuring delivery at speed using agile methodology.
  • •Translate complex business requirements into user stories, acceptance criteria, business rules, and a prioritized backlog.
  • •Partner with internal stakeholders and external vendors to execute discovery, testing, and rollout activities across multiple regions, integrating with existing platforms.
  • •Ensure AI governance, compliance, and risk management by monitoring compliance gaps and working with Compliance, Legal, and Risk for documentation and monitoring.

Key Requirements

  • •Deep, lived experience in international customer contact centres, operating at a senior level within this environment.
  • •At least 6 years’ experience in contact centre management, operational improvement, business transformation, or digital transformation.
  • •Proven ability to lead in a product-based delivery model, driving cross-functional squads to outcomes without direct line management.
  • •Strong understanding of AI technologies, machine learning, and data analytics as applied to real customer operations.
  • •Experience navigating large-scale technology/platform change (core migrations, implementations, or major digital programmes) with close IT collaboration.
Experience:6+ years
Education:
Skills:Stakeholder managementAnalytical thinkingProblem-solvingCommunicationFacilitation
Tech Stack:AIArtificial intelligenceMachine learningData analyticsCloud-based toolsAutomationAgile methodologyDigital platformsPlatform performanceKPI reporting

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn