Offline Customer Support Officer (Niger)

Moniepoint Group
Nigeria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Communication","Problem-solving","Issue-resolution","Customer-centric","Attention to detail"]

Provide high-quality support to walk-in customers and customers in WhatsApp groups for offline state support. Resolve customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with organizational standards. Serve as first point of contact, log all requests accurately, coordinate with internal teams for timely resolution, escalate complex issues, and collect customer feedback to drive continuous improvement.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Moniepoint Group
Moniepoint Group
1 month ago

Offline Customer Support Officer (Niger)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide high-quality support to walk-in customers and customers in WhatsApp groups for offline state support. Resolve customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with organizational standards. Serve as first point of contact, log all requests accurately, coordinate with internal teams for timely resolution, escalate complex issues, and collect customer feedback to drive continuous improvement.
Location: Nigeria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
  • •Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
  • •Log all customer support requests accurately for tracking and follow-up.
  • •Coordinate with relevant internal teams to ensure timely resolution of customer issues.
  • •Escalate complex or unresolved issues to the Regional/State Team Lead as required.

Key Requirements

  • •Minimum 1–2 years of relevant customer service or support experience.
  • •BSc or HND educational qualification.
  • •Completed NYSC or a valid exemption/exclusion certificate.
  • •Excellent written and verbal communication skills for walk-ins and WhatsApp group communications.
  • •Ability to maintain confidentiality and data privacy of customer information at all times.
Experience:1-2 years
Skills:CommunicationProblem-solvingIssue-resolutionCustomer-centricAttention to detail
Tech Stack:WhatsApp

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn