Guest Services- Varsity

Live Nation Entertainment
Minneapolis
Workplace: OnsiteFull timeUSD 15.97+ hourlyFunction: Solutions Engineering & Sales EngineeringSkills: []

Manage all guest service functions at the venue to ensure exceptional guest satisfaction. Recruit, select, train, supervise, counsel, and discipline guest services staff; schedule and direct daily assignments; and review performance to recommend and implement operational improvements. Handle guest complaints and inquiries in person and by phone, maintain guest loyalty through responsive problem resolution, and keep accurate records of guest interactions. Coordinate end-of-show closing tasks and support budgeting and staffing needs.

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FursaFursa
Live Nation Entertainment
Live Nation Entertainment
2 months ago

Guest Services- Varsity

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Manage all guest service functions at the venue to ensure exceptional guest satisfaction. Recruit, select, train, supervise, counsel, and discipline guest services staff; schedule and direct daily assignments; and review performance to recommend and implement operational improvements. Handle guest complaints and inquiries in person and by phone, maintain guest loyalty through responsive problem resolution, and keep accurate records of guest interactions. Coordinate end-of-show closing tasks and support budgeting and staffing needs.
Location: Minneapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Interview, select, train, supervise, counsel, and discipline guest services staff to maximize guest satisfaction.
  • •Schedule and direct staff work assignments and organize meetings to communicate pertinent information.
  • •Regularly review and evaluate the department, recommending and implementing new operational policies and procedures as needed.
  • •Investigate and resolve guest complaints and inquiries to maintain guest loyalty, including checking that appropriate changes were made to resolve problems.
  • •Manage guest service records and assist with venue end-of-show closing tasks and coordination with operations for staffing and budgeting needs.

Pay and Benefits

Salary: USD 15.97 hourly

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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