Guest Services- Varsity

Manage all guest service functions at the venue, leading staff to deliver exceptional guest experiences. Interview, select, train, supervise, counsel, and discipline guest services team members, and schedule and direct them during show operations. Resolve guest complaints, interact with guests for product/service inquiries, maintain records of interactions, and coordinate end-of-show tasks with operations and administrators to support staffing, budgeting, and per-guest goals.