CleverTap

18 hours ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Own customer issues end-to-end as the first point of contact for technical and non-technical problems. Debug mobile app issues and troubleshoot SDK integrations across Android, iOS, and Web, providing accurate technical assistance and triage support to other teams. Collaborate with Engineering, Product, and Customer Success to improve support processes, contribute to online documentation, and drive strong customer experience through email support and timely resolutions.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Provide efficient and accurate technical assistance to ensure customer satisfaction.
•Debug mobile app issues and troubleshoot SDK integration problems across Android, iOS, and Web.
•Provide escalated technical and triage support to other teams.
•Contribute to online support documentation and help define and execute support processes.
•Respond to customer emails and drive excellent customer experience while owning issues until closure.

Key Requirements

•Engineering degree (Computer Science preferred).
•1+ years of programming experience with API, Web, or Mobile.
•Strong basics and concepts of any programming language.
•Excellent communication skills with strong customer focus.
•Ready to work in shifts as required.

Experience:1+ years

Education:

Skills:CommunicationCustomer focusAnalyticalProblem-solving

Tech Stack:APIWebMobileAndroidIOSHybridSDK

Company Brief

CleverTap

Provides a customer engagement and retention platform that helps businesses analyze user behavior, run personalized campaigns, and optimize mobile and web experiences across the customer lifecycle.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Mountain View, United States

Founded: 2013

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

CleverTap

18 hours ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Provide efficient and accurate technical assistance to ensure customer satisfaction.
•Debug mobile app issues and troubleshoot SDK integration problems across Android, iOS, and Web.
•Provide escalated technical and triage support to other teams.
•Contribute to online support documentation and help define and execute support processes.
•Respond to customer emails and drive excellent customer experience while owning issues until closure.

Key Requirements

•Engineering degree (Computer Science preferred).
•1+ years of programming experience with API, Web, or Mobile.
•Strong basics and concepts of any programming language.
•Excellent communication skills with strong customer focus.
•Ready to work in shifts as required.

Experience:1+ years

Education:

Skills:CommunicationCustomer focusAnalyticalProblem-solving

Tech Stack:APIWebMobileAndroidIOSHybridSDK

Company Brief

CleverTap

Provides a customer engagement and retention platform that helps businesses analyze user behavior, run personalized campaigns, and optimize mobile and web experiences across the customer lifecycle.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Mountain View, United States

Founded: 2013

Website LinkedIn