Hyperexponential

1 month ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Enterprise CSM managing a portfolio of US-based complex insurer customers, driving adoption of an AI-powered platform, managing renewals and expansions, and collaborating with Sales, Product, Delivery, and Business Value Consulting to optimize outcomes.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Act as a strategic partner to a portfolio of complex US enterprise insurance customers, aligning underwriting and pricing objectives to hx’s AI-powered platform to drive sustained adoption and measurable business outcomes.
•Own account health and commercial performance end-to-end, including renewals, expansion identification, and proactive risk management to deliver strong GRR and NRR across your portfolio.
•Forecast and deliver against core Customer Success metrics, regularly inspecting pipeline, renewal likelihood, and expansion signals to support predictable regional revenue outcomes.
•Lead high-impact customer engagements such as QBRs, executive workshops, and value assessments that demonstrate ROI, reinforce hx’s strategic value, and deepen executive-level relationships.
•Capture structured customer feedback and performance insights, translating them into clear recommendations that influence product roadmap decisions and operational improvements.

Pay and Benefits

Salary: USD 141,750 - 157,500 annually

Equity and Bonus:Equity

Perks:MedicalDentalVision401kEquity

Key Requirements

•Manage and grow complex enterprise SaaS accounts, driving measurable customer outcomes, strong platform adoption, and consistent renewal performance across a portfolio.

Experience:InsuranceSaaS

Skills:CommunicationRelationship buildingProblem-solvingNegotiationStakeholder management

Tech Stack:AIAI-powered platformCRMData analytics

Company Brief

Hyperexponential

Provides pricing decision-intelligence (PDI) software (hx Renew) that helps commercial P&C insurers and reinsurers build, deploy and manage pricing and underwriting models using machine learning and alternative data to improve risk selection and pricing performance.

Industry: InsurTech

Company Size: Medium (51 to 250 employees)

Revenue: USD 25M to 50M

Growth: Growth Stage Startup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2017

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Hyperexponential

1 month ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Act as a strategic partner to a portfolio of complex US enterprise insurance customers, aligning underwriting and pricing objectives to hx’s AI-powered platform to drive sustained adoption and measurable business outcomes.
•Own account health and commercial performance end-to-end, including renewals, expansion identification, and proactive risk management to deliver strong GRR and NRR across your portfolio.
•Forecast and deliver against core Customer Success metrics, regularly inspecting pipeline, renewal likelihood, and expansion signals to support predictable regional revenue outcomes.
•Lead high-impact customer engagements such as QBRs, executive workshops, and value assessments that demonstrate ROI, reinforce hx’s strategic value, and deepen executive-level relationships.
•Capture structured customer feedback and performance insights, translating them into clear recommendations that influence product roadmap decisions and operational improvements.

Pay and Benefits

Salary: USD 141,750 - 157,500 annually

Equity and Bonus:Equity

Perks:MedicalDentalVision401kEquity

Key Requirements

•Manage and grow complex enterprise SaaS accounts, driving measurable customer outcomes, strong platform adoption, and consistent renewal performance across a portfolio.

Experience:InsuranceSaaS

Skills:CommunicationRelationship buildingProblem-solvingNegotiationStakeholder management

Tech Stack:AIAI-powered platformCRMData analytics

Company Brief

Hyperexponential

Industry: InsurTech

Company Size: Medium (51 to 250 employees)

Revenue: USD 25M to 50M

Growth: Growth Stage Startup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2017

Glassdoor: 3.5

Website LinkedIn Glassdoor