Field Service Technician - Little Rock, AR

Entrust
Little Rock
Workplace: OnsiteFull timeUSD 22.68 - 35.65 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsEducation: high_schoolSkills: ["Problem-solving","Troubleshooting","Customer relations","Reliability","Independent resolution"]

Provide 1st shift, on-site field service for Entrust customer equipment, performing preventative and emergency electromechanical maintenance and troubleshooting. Diagnose and resolve issues on systems including card printer components and related electromechanical subsystems, using manuals and test equipment. Manage service calls through dispatch and ERP for inventory and reporting, drive daily to customer sites, and support training and continuous improvement while interacting with customer operations teams.

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Entrust
Entrust
15 hours ago

Field Service Technician - Little Rock, AR

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide 1st shift, on-site field service for Entrust customer equipment, performing preventative and emergency electromechanical maintenance and troubleshooting. Diagnose and resolve issues on systems including card printer components and related electromechanical subsystems, using manuals and test equipment. Manage service calls through dispatch and ERP for inventory and reporting, drive daily to customer sites, and support training and continuous improvement while interacting with customer operations teams.
Location: Little Rock
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Perform preventative and emergency maintenance on Entrust equipment.
  • •Test, diagnose, and resolve issues on mechanical/electromechanical systems, including sensors and data write/read components.
  • •Handle day-to-day repairs such as cleaning components, calibrating sensors/devices, and replacing worn or misaligned parts.
  • •Use repair/service manuals and test equipment to troubleshoot card printer systems and complete service reporting.
  • •Accept and respond to service calls via dispatch system, drive to customer sites daily, and maintain inventory levels using ERP.
Travel: Medium travel

Pay and Benefits

Salary: USD 22.68 - 35.65 hourly
Perks:Health InsuranceVisionDental401kPaid LeaveLife InsuranceDisability InsuranceParental Leave

Key Requirements

  • •High School Diploma/GED or equivalent.
  • •Minimum of 2 years of electromechanical technician experience.
  • •Proficient problem solving and troubleshooting skills.
  • •Proficient with PCs, current operating systems, and relevant software applications.
  • •Ability and willingness to drive to several customer sites daily, including being on-call and working flexible hours/shifts.
Experience:2+ yearsField serviceElectromechanical
Education:High School
Skills:Problem-solvingTroubleshootingCustomer relationsReliabilityIndependent resolution
Licenses:Valid and active drivers license
Tech Stack:ERP platformDispatch systemVoltmeterLaptopCard printer systemsOperating systems

Company Brief

Entrust
Provides identity, authentication, and secure transaction solutions including public key infrastructure (PKI), digital certificates, encryption, and secure issuance for payments, mobile, and enterprise environments to protect digital identities and critical communications.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Minneapolis, United States
Founded: 1994
WebsiteLinkedIn