Associate Vice President - Service Communications Management

RAKBANK
United Arab Emirates
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 5-8 yearsEducation: bachelorsSkills: ["Stakeholder management","Cross-functional collaboration","Analytical thinking","Problem solving","Organizational skills"]

Lead and optimize Rakbank’s end-to-end servicing and transactional customer communications across multiple channels. Own the communications platform, governance controls, delivery processes, and communication inventories, templates, and approval records. Drive communication cost optimization, reporting, and performance improvements while managing customer communications during service disruptions and critical incidents. Partner with Finance, IT, Compliance, Fraud, and Business teams, leveraging AI and analytics to improve quality, efficiency, and customer experience.

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FursaFursa
RAKBANK
RAKBANK
3 days ago

Associate Vice President - Service Communications Management

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Job Summary

Lead and optimize Rakbank’s end-to-end servicing and transactional customer communications across multiple channels. Own the communications platform, governance controls, delivery processes, and communication inventories, templates, and approval records. Drive communication cost optimization, reporting, and performance improvements while managing customer communications during service disruptions and critical incidents. Partner with Finance, IT, Compliance, Fraud, and Business teams, leveraging AI and analytics to improve quality, efficiency, and customer experience.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Director level

Key Responsibilities

  • •Manage and optimize servicing and transactional customer communications across multiple channels.
  • •Drive communication cost optimization through reporting and performance improvements.
  • •Own the communications platform, demand pipeline, governance controls, and delivery processes.
  • •Lead customer communications during planned/unplanned service disruptions and critical incidents.
  • •Maintain communication inventories, templates, repositories, and approval records, partnering with Finance, IT, Compliance, Fraud, and Business teams.

Key Requirements

  • •Bachelor's degree in Business, Banking & Finance, Marketing, Information Technology, Engineering, or a related field.
  • •5 to 8 years of experience in banking, customer service, marketing, PMO, IT, incident management, or related functions.
  • •Experience managing customer communication platforms and operational delivery processes.
  • •Strong stakeholder management and cross-functional collaboration skills.
  • •Experience in reporting, analytics, cost management, and governance within a regulated environment, including use of AI and automation tools.
Experience:5-8 yearsBankingCustomer servicePMOIncident managementRegulated environment
Education:Bachelor's
Skills:Stakeholder managementCross-functional collaborationAnalytical thinkingProblem solvingOrganizational skills
Tech Stack:AIAutomation toolsReportingAnalytics

Company Brief

RAKBANK
RAKBANK is a United Arab Emirates-based bank offering personal, business, and commercial banking services, including accounts, cards, loans, deposits, and digital banking products. It serves retail customers and SMEs across the UAE.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ras Al Khaimah, United Arab Emirates
Founded: 1976
WebsiteLinkedIn