IT Operations Support

Kong
Milan
Workplace: HybridFull timeFunction: IT Operations (Systems/Network Admin)Experience: 3+ yearsSkills: ["Prioritization","Incident response","Documentation"]

Resolve employee IT incidents and requests with urgency while supporting a core cloud environment. Manage the employee IT lifecycle, including zero-touch enrollment and configuration with tools like Iru/MDM/UEM, and administer access and security for Okta and Google Workspace. Support collaboration governance for Slack and Zoom, monitor endpoints with CrowdStrike, maintain DNS and certificates, and troubleshoot connectivity and hardware/software issues across Mac, Windows, and mobile devices.

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FursaFursa
Kong
Kong
2 days ago

IT Operations Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Resolve employee IT incidents and requests with urgency while supporting a core cloud environment. Manage the employee IT lifecycle, including zero-touch enrollment and configuration with tools like Iru/MDM/UEM, and administer access and security for Okta and Google Workspace. Support collaboration governance for Slack and Zoom, monitor endpoints with CrowdStrike, maintain DNS and certificates, and troubleshoot connectivity and hardware/software issues across Mac, Windows, and mobile devices.
Location: Milan
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Resolve incoming employee technical requests and incidents quickly, keeping ticket queues clean and maintaining SLAs.
  • •Manage employee IT lifecycle including zero-touch device enrollment, configuration profiling, device compliance, baselines, and patching.
  • •Administer access and security across Okta and Google Workspace, including SSO/MFA integrations and access audits.
  • •Govern collaboration tools (Slack, Zoom), administer SaaS user lifecycle changes, and monitor endpoint health with CrowdStrike.
  • •Maintain DNS records and domain configurations, manage certificate renewals, and troubleshoot connectivity and infrastructure issues while escalating major incidents.

Key Requirements

  • •3+ years of experience in IT support, IT operations, or systems administration.
  • •Hands-on administration experience with Okta, Google Workspace, Slack, and Zoom.
  • •Experience managing Mac and Windows endpoints using MDM/UEM tools such as Iru, Jamf, or Intune.
  • •Familiarity with endpoint security tools such as CrowdStrike or similar EDR platforms.
  • •Experience with ITSM tools (e.g., Jira Service Management, ServiceNow, Freshservice) and maintaining SLAs.
Experience:3+ years
Skills:PrioritizationIncident responseDocumentation
Tech Stack:OktaGoogle WorkspaceSlackZoomCrowdStrikeIruJamfIntuneMacWindowsMDMUEMITSMJira Service ManagementServiceNowFreshserviceAWSAzureGCPDNS

Company Brief

Kong
Provides a cloud-native API and service connectivity platform (Kong Gateway, Konnect, Kuma, Insomnia) that secures, manages, and observes APIs and microservices for enterprises across cloud and hybrid environments.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2017
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor