Salesforce

2 days ago

Business Process & Tools

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 53 minutes agoStatus: Live

Job Summary

Support the design and continuous improvement of Success Guide experiences within Salesforce’s Education Engagement Experience Design team. Apply experience (and service) design methodologies to gather requirements, create experience maps and workflows, and align with cross-functional partners across operations, technology, and program management. Participate in UAT, help build scalable design frameworks and documentation, and use visual storytelling tools like Figma and Google Slides to drive implementation and measurable improvements.

Location: Indianapolis

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Apply Experience Design principles to identify, design, and document improved end-to-end customer and internal delivery experiences.
•Partner with stakeholders to gather requirements via interviews, workshops, and surveys.
•Translate business needs into experience maps, workflows, and jobs-to-be-done.
•Collaborate with cross-functional teams to support implementation and ensure design intent is achieved.
•Participate in UAT and quality checkpoints; present findings and recommendations, and contribute to scalable templates and documentation.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid ParentalLife Insurance401k

Key Requirements

•4–6 years of experience in program management, experience design, or process improvement.
•Strong ability to gather and synthesize requirements and map processes into improved workflows and experiences.
•Familiarity with Experience Design or Service Design methodologies.
•Demonstrated collaboration and communication across functions and levels.
•Ability to manage multiple priorities and navigate ambiguity; Lean/Six Sigma and Salesforce ADM 201 are a plus.

Experience:SaaSCloudEnterpriseService DesignExperience Design

Skills:CollaborationCommunicationDetail-orientedCustomer-obsessedPrioritization

Certifications:Salesforce ADM 201

Tech Stack:Google SlidesFigmaLucid ChartMiroUser Acceptance Testing (UAT)

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Salesforce

2 days ago

Business Process & Tools

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 53 minutes agoStatus: Live

Job Summary

Location: Indianapolis

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Apply Experience Design principles to identify, design, and document improved end-to-end customer and internal delivery experiences.
•Partner with stakeholders to gather requirements via interviews, workshops, and surveys.
•Translate business needs into experience maps, workflows, and jobs-to-be-done.
•Collaborate with cross-functional teams to support implementation and ensure design intent is achieved.
•Participate in UAT and quality checkpoints; present findings and recommendations, and contribute to scalable templates and documentation.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid ParentalLife Insurance401k

Key Requirements

•4–6 years of experience in program management, experience design, or process improvement.
•Strong ability to gather and synthesize requirements and map processes into improved workflows and experiences.
•Familiarity with Experience Design or Service Design methodologies.
•Demonstrated collaboration and communication across functions and levels.
•Ability to manage multiple priorities and navigate ambiguity; Lean/Six Sigma and Salesforce ADM 201 are a plus.

Experience:SaaSCloudEnterpriseService DesignExperience Design

Skills:CollaborationCommunicationDetail-orientedCustomer-obsessedPrioritization

Certifications:Salesforce ADM 201

Tech Stack:Google SlidesFigmaLucid ChartMiroUser Acceptance Testing (UAT)

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor