Davies

3 months ago

Home Emergency Team Manager- Evenings (3pm–11pm)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead and develop a team of 12-16 insurance claim handlers in a Preston-based office, ensuring efficient, accurate processing of home emergency claims while maintaining compliance and high customer satisfaction. Oversee performance, QA, data analysis, and cross-functional collaboration to drive quality, regulatory adherence, and continuous improvement in a rolling evening shift.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Insurance & Actuarial

Seniority: Manager level

Key Responsibilities

•Lead a team of 12-16 claim handlers, providing guidance, training, and mentorship to ensure productivity and quality targets are met.
•Oversee end-to-end processing of insurance/emergency claims, reviewing complex or high-value claims for compliance with policies and regulations.
•Analyse data related to claims processing metrics, generate management reports, and drive process improvements based on findings.
•Implement quality assurance processes to minimise errors, conduct regular audits, and address blockers to the customer experience.
•Resolve escalated customer issues to maintain high satisfaction and develop strategies to improve the claims department’s service levels.

Pay and Benefits

Perks:PensionLife AssuranceFlexible WorkingDiscountsLearning Budget

Key Requirements

•Strong leadership experience managing a team of 12-16 staff in an insurance/claims environment; ability to train, mentor and motivate in a high-volume setting.
•Proven track record of ensuring productivity and quality targets are met through performance monitoring and coaching.
•Experience overseeing end-to-end claims processing, including complex or high-value claims and regulatory compliance.
•Ability to analyse data on claims processing metrics, generate actionable reports, and recommend process improvements.
•Familiarity with claims processing software and Microsoft Office; knowledge of insurance laws and regulations.

Experience:InsuranceClaimsCustomer service

Skills:LeadershipCommunicationProblem-solvingAnalytical thinkingTeam management

Tech Stack:Claims processing softwareMicrosoft Office

Company Brief

Davies

Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: City of London, United Kingdom

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Davies

3 months ago

Home Emergency Team Manager- Evenings (3pm–11pm)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Insurance & Actuarial

Seniority: Manager level

Key Responsibilities

•Lead a team of 12-16 claim handlers, providing guidance, training, and mentorship to ensure productivity and quality targets are met.
•Oversee end-to-end processing of insurance/emergency claims, reviewing complex or high-value claims for compliance with policies and regulations.
•Analyse data related to claims processing metrics, generate management reports, and drive process improvements based on findings.
•Implement quality assurance processes to minimise errors, conduct regular audits, and address blockers to the customer experience.
•Resolve escalated customer issues to maintain high satisfaction and develop strategies to improve the claims department’s service levels.

Pay and Benefits

Perks:PensionLife AssuranceFlexible WorkingDiscountsLearning Budget

Key Requirements

•Strong leadership experience managing a team of 12-16 staff in an insurance/claims environment; ability to train, mentor and motivate in a high-volume setting.
•Proven track record of ensuring productivity and quality targets are met through performance monitoring and coaching.
•Experience overseeing end-to-end claims processing, including complex or high-value claims and regulatory compliance.
•Ability to analyse data on claims processing metrics, generate actionable reports, and recommend process improvements.
•Familiarity with claims processing software and Microsoft Office; knowledge of insurance laws and regulations.

Experience:InsuranceClaimsCustomer service

Skills:LeadershipCommunicationProblem-solvingAnalytical thinkingTeam management

Tech Stack:Claims processing softwareMicrosoft Office

Company Brief

Davies

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: City of London, United Kingdom

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor