HR Services Coordinator

Nintex
Kuala Lumpur
Workplace: HybridFull timeFunction: People, HR & TalentExperience: 1+ yearsSkills: ["Customer service","Attention to detail","Data integrity","Confidentiality","Time management"]

Provide tier 1 HR support to employees and managers using Zendesk, responding to HR queries within SLAs. Coordinate employee lifecycle changes through workflows (system updates, memos/letters, payroll administration), manage onboarding handoffs from Talent Acquisition, and process terminations. Partner with Regional HR teams to escalate complex issues, support one-time payment requests with accurate tracking, and help maintain HRIS data security, integrity, and confidentiality.

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Nintex
Nintex
1 day ago

HR Services Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide tier 1 HR support to employees and managers using Zendesk, responding to HR queries within SLAs. Coordinate employee lifecycle changes through workflows (system updates, memos/letters, payroll administration), manage onboarding handoffs from Talent Acquisition, and process terminations. Partner with Regional HR teams to escalate complex issues, support one-time payment requests with accurate tracking, and help maintain HRIS data security, integrity, and confidentiality.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Entry level

Key Responsibilities

  • •Provide tier 1 HR support to employees and managers via Zendesk, responding accurately and within defined SLAs.
  • •Partner with Regional HR Leads to escalate complex queries for additional support.
  • •Manage employee changes using established workflows, including system updates, employee memos and letters, and payroll administration.
  • •Support onboarding after handoff from Talent Acquisition, including initial outreach, provisioning workflow execution, HRIS updates, and onboarding materials collection.
  • •Process terminations and support one-time payments (e.g., spot bonuses/retention payments) with accurate tracking and notification to Payroll.

Pay and Benefits

Perks:Paid LeavePaid ParentalWellness Stipend

Key Requirements

  • •Degree in Business Administration/HR or related field, or 1+ years’ experience in a similar role, ideally in a software company.
  • •1+ years’ experience handling HR operations support in a comparable environment.
  • •Experience with HRIS and/or UKG is highly desirable.
  • •Ability to manage employee data changes via defined workflows and processes.
  • •Strong attention to compliance, confidentiality, and data integrity for HR systems and personnel records.
Experience:1+ yearsSoftware company
Education:
Skills:Customer serviceAttention to detailData integrityConfidentialityTime management
Tech Stack:ZendeskUKGHRISPayroll administration

Company Brief

Nintex
Provides a workflow and process automation platform that enables organizations to design, automate, and optimize business processes across systems, with tools for document generation, robotic process automation, and process intelligence.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Bellevue, United States
Founded: 2006
WebsiteLinkedIn