Technical Support Engineer - Digital Marketing - Mexico (Remote)

TrueLogic
Mexico City
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Troubleshooting","Problem-solving","Communication","Documentation","Organizational skills"]

Provide technical support for enterprise applications, systems, and infrastructure within a centralized technology support team. Diagnose and resolve incidents and service requests, monitor and troubleshoot cloud-based environments, and support AWS and/or Azure day-to-day operations. Collaborate with internal teams on complex issues, escalate and drive incidents to resolution, and document troubleshooting steps and procedures for reliable, scalable support in a distributed global environment.

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TrueLogic
TrueLogic
20 hours ago

Technical Support Engineer - Digital Marketing - Mexico (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide technical support for enterprise applications, systems, and infrastructure within a centralized technology support team. Diagnose and resolve incidents and service requests, monitor and troubleshoot cloud-based environments, and support AWS and/or Azure day-to-day operations. Collaborate with internal teams on complex issues, escalate and drive incidents to resolution, and document troubleshooting steps and procedures for reliable, scalable support in a distributed global environment.
Location: Mexico City
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support and troubleshoot enterprise applications, systems, and infrastructure.
  • •Investigate, diagnose, and resolve technical incidents and service requests.
  • •Monitor and troubleshoot cloud-based environments and services.
  • •Support AWS and/or Azure environments as part of day-to-day technical operations.
  • •Document solutions and procedures, identify recurring issues, and communicate clearly with technical and non-technical stakeholders while following support and security procedures.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

  • •Be based in LATAM.
  • •Professional senior experience in technical support, IT support, systems administration, cloud support, or a related role.
  • •Hands-on experience with at least one major cloud platform, particularly AWS and/or Azure.
  • •Strong troubleshooting and problem-solving skills, with the ability to investigate issues across applications, systems, and infrastructure.
  • •Experience working with ticketing, incident-management, or IT service-management processes, plus strong documentation and communication skills.
Experience:IT supportCloud support
Skills:TroubleshootingProblem-solvingCommunicationDocumentationOrganizational skills
Languages:English
Tech Stack:AWSAzure

Company Brief

TrueLogic
TrueLogic builds custom web and mobile applications, offering product engineering, UX/UI design, and team augmentation services. They partner with startups and enterprises to deliver scalable software solutions, cloud integrations, and ongoing technical support.
Industry: Professional Services
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