Technical Customer Support Specialist

Provide technical customer support to help customers solve product issues across email, chat, and occasional calls. Troubleshoot problems to resolution, diagnose root causes, and collaborate with Engineering and Product on complex cases. Own customer technical setups including custom domains and SSO, manage certificates and renewals, and escalate high-impact issues with the right context. Maintain and improve the knowledge base and use AI tooling feedback to drive self-service and continuous improvements.