Guest Experience Agent

Minor International
New Zealand
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Communication","Customer service","Adaptability","Multi-tasking","Guest focus"]

Deliver a welcoming, guest-first experience at a resort by handling check-ins/check-outs and responding to requests and feedback. Support both Front Office and Housekeeping operations, including room/public area servicing, room setup, linen handling, and maintaining brand cleanliness standards. Coordinate with housekeeping and other departments, process guest payments accurately, and provide local recommendations while working a rotating roster with early and late shifts.

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FursaFursa
Minor International
Minor International
2 days ago

Guest Experience Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Deliver a welcoming, guest-first experience at a resort by handling check-ins/check-outs and responding to requests and feedback. Support both Front Office and Housekeeping operations, including room/public area servicing, room setup, linen handling, and maintaining brand cleanliness standards. Coordinate with housekeeping and other departments, process guest payments accurately, and provide local recommendations while working a rotating roster with early and late shifts.
Location: New Zealand
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Welcome guests on arrival and manage efficient, warm check-ins/check-outs.
  • •Assist with housekeeping duties including servicing guest rooms and public areas.
  • •Provide local recommendations, handle guest requests, and respond to feedback promptly.
  • •Support linen handling, room setup, and presentation standards.
  • •Coordinate with housekeeping and other departments and process payments while maintaining accurate guest records.

Pay and Benefits

Perks:Health InsuranceParental LeaveBirthday LeaveEap

Key Requirements

  • •Previous hospitality experience across Front Office and Housekeeping is highly beneficial.
  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to communicate clearly and professionally across various mediums.
  • •A positive, adaptable attitude with excellent communication skills and confidence handling multiple priorities.
  • •Availability to work a 7-day rotating roster, including weekends and evenings.
Experience:Hospitality
Skills:CommunicationCustomer serviceAdaptabilityMulti-taskingGuest focus
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn