HSBC

1 week ago

Client Service Manager, Global Payments Solutions (Tokyo, Tokyo, JP, 1030027)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own the day-to-day service experience for a portfolio of corporate and institutional clients in Global Payments Solutions. Serve as the primary point of contact for operational queries end-to-end, proactively engage through outreach and check-ins, and resolve issues using case management, phone, and email. Apply risk judgment and compliance controls, build fluency in GPS systems and digital channels, and partner with Product, Operations, Implementation, and Technology to drive continuous service improvements.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide high-quality ongoing client service as the primary point of contact, owning service experience and end-to-end resolution.
•Proactively engage clients via outreach routines, service check-ins, and post-incident follow-ups to anticipate needs and reduce repeat issues.
•Manage a broad range of service requests (e.g., account maintenance, payments, online banking/e-channel enquiries, troubleshooting, claims) and ensure quality guidelines are followed.
•Apply risk management controls and compliance with internal/external rules; escalate issues timely with clear impact and next steps.
•Partner across teams (Sales, Relationship Managers, Product, Service Delivery/Operations, Implementation/Integration, Technology) to translate technical concepts into client communications and drive continuous workflow improvements.

Key Requirements

•Provide strong client service and end-to-end issue resolution with proven ownership and follow-through.
•Communicate clearly in writing and verbally (email, telephone, client meetings), including explaining operational/technical topics.
•Plan and prioritise effectively while managing multiple time-sensitive items under pressure.
•Demonstrate learning agility and willingness to build technology understanding for day-to-day servicing.
•Desirable: banking and Cash Management/Transaction Banking experience; experience with corporate treasury/finance stakeholders and/or client IT on channel/integration topics.

Skills:Client advocacyRisk judgementCommunicationPlanningLearning agility

Languages:JapaneseEnglish

Tech Stack:Case management systemTelephoneEmailGPS systemsDigital channelsOnline bankingE-channel enquiriesAI-enabled servicingTokenised depositsDigital currencies

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 week ago

Client Service Manager, Global Payments Solutions (Tokyo, Tokyo, JP, 1030027)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide high-quality ongoing client service as the primary point of contact, owning service experience and end-to-end resolution.
•Proactively engage clients via outreach routines, service check-ins, and post-incident follow-ups to anticipate needs and reduce repeat issues.
•Manage a broad range of service requests (e.g., account maintenance, payments, online banking/e-channel enquiries, troubleshooting, claims) and ensure quality guidelines are followed.
•Apply risk management controls and compliance with internal/external rules; escalate issues timely with clear impact and next steps.
•Partner across teams (Sales, Relationship Managers, Product, Service Delivery/Operations, Implementation/Integration, Technology) to translate technical concepts into client communications and drive continuous workflow improvements.

Key Requirements

•Provide strong client service and end-to-end issue resolution with proven ownership and follow-through.
•Communicate clearly in writing and verbally (email, telephone, client meetings), including explaining operational/technical topics.
•Plan and prioritise effectively while managing multiple time-sensitive items under pressure.
•Demonstrate learning agility and willingness to build technology understanding for day-to-day servicing.
•Desirable: banking and Cash Management/Transaction Banking experience; experience with corporate treasury/finance stakeholders and/or client IT on channel/integration topics.

Skills:Client advocacyRisk judgementCommunicationPlanningLearning agility

Languages:JapaneseEnglish

Tech Stack:Case management systemTelephoneEmailGPS systemsDigital channelsOnline bankingE-channel enquiriesAI-enabled servicingTokenised depositsDigital currencies

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn