Enterprise Customer Success Manager

Samsara
Georgia
Workplace: RemoteFull timeUSD 97,300 - 130,800 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Relationship building","Problem-solving","Communication","Stakeholder management","Emotional intelligence"]

Partner with enterprise customers after implementation to drive long-term outcomes with Samsara’s IoT platform. You’ll build joint success plans, run executive business reviews, and lead workshops that translate customer operations into workflow improvements. Working cross-functionally with Sales, Support, Sales Engineering, and Product, you’ll deeply explain platform capabilities across industries while ensuring safety, efficiency, and sustainability goals are met.

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Samsara
Samsara
7 months ago

Enterprise Customer Success Manager

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Last checked: 20 hours agoStatus: Live

Job Summary

Partner with enterprise customers after implementation to drive long-term outcomes with Samsara’s IoT platform. You’ll build joint success plans, run executive business reviews, and lead workshops that translate customer operations into workflow improvements. Working cross-functionally with Sales, Support, Sales Engineering, and Product, you’ll deeply explain platform capabilities across industries while ensuring safety, efficiency, and sustainability goals are met.
Location: Georgia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Ensure enterprise customers increase safety, efficiency, and sustainability using the IoT platform.
  • •Create joint success plans with objectives, metrics, and timelines while removing barriers to value.
  • •Orchestrate executive business reviews with customer decision-makers and Samsara leadership to align on goals.
  • •Conduct customer workshops to understand current operations and recommend workflow changes.
  • •Serve as a mentor within the Customer Success and Support teams while exemplifying Samsara’s cultural principles.
Travel: Medium travel

Pay and Benefits

Salary: USD 97,300 - 130,800 annually
Perks:Health InsuranceRemote WorkFlexible WorkingEquity

Key Requirements

  • •4+ years of experience in a senior Customer Success, account management, or strategic consulting role, with Enterprise SaaS experience preferred.
  • •Experience supporting or working with technical products.
  • •Ability to orchestrate and remove barriers to achieve business value for enterprise customers.
  • •Strong priority management and high emotional intelligence in a high-visibility role.
  • •Bachelor’s degree from a 4-year institution.
Experience:4+ yearsEnterprise SaaSIoTCustomer successAccount management
Education:Bachelor's
Skills:Relationship buildingProblem-solvingCommunicationStakeholder managementEmotional intelligence
Languages:English
Tech Stack:IoTConnected Operations CloudVideo-Based SafetyVehicle TelematicsApps and Driver WorkflowsEquipment Monitoring

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn