Ramp

3 months ago

Head of Enterprise & Strategic Activations (Customer Success)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior leadership role leading Ramp’s Enterprise & Strategic Customer Success, owning the end-to-end customer journey for top accounts, building a high-performance CS team, defining activation and adoption metrics, and driving AI-enabled transformations across global enterprise relationships.

Location: New York, San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Own the end-to-end customer success strategy for Ramp’s Enterprise and Strategic segments, setting the vision for how we activate, retain, and expand our largest accounts.
•Build, lead, and develop a high-performing team of Enterprise CSMs, establishing a culture of accountability, intellectual curiosity, and customer obsession.
•Define and drive the key metrics for the segment: spend activation rate, product adoption rate, time-to-value, net revenue retention, and customer health scores.
•Serve as the executive sponsor and escalation point for Ramp’s most complex and highest-value customer relationships.
•Design and lead change management frameworks tailored to large multinational corporations undergoing financial operations transformation, including agentic workflows, with Ramp.

Pay and Benefits

Salary: USD 261,000 - 358,000 annually

Equity and Bonus:Equity

Perks:401kRemote WorkHealth InsuranceWellness StipendRelocation

Key Requirements

•10+ years of experience in Customer Success, Account Management, or Post-Sales leadership, with at least 5 years in a senior leadership role managing enterprise or strategic accounts.
•Proven experience leading change management and digital transformation initiatives within large multinational corporations.
•Track record of building and scaling high-performing CS teams (20+ CSMs) with clear operating cadences, performance frameworks, and a culture of continuous improvement.
•Deep expertise in enterprise activation metrics: spend activation, product adoption, time-to-value, net revenue retention, and customer health scoring.
•Strong AI fluency—you actively use AI tools in your work, have a clear point of view on AI’s role in customer success, and can drive adoption of AI-augmented workflows across a team.

Experience:FintechSaaSFinancial operations

Skills:Executive presenceCommunicationLeadershipCustomer obsessionProblem-solving

Tech Stack:AIPredictive analyticsData synthesisSalesforceGong

Company Brief

Ramp

Provides an AI-enabled finance operations platform offering corporate cards, expense management, bill payments, procurement, travel, treasury, and automated accounting to help finance teams save time and money.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: New York, United States

Founded: 2019

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Ramp

3 months ago

Head of Enterprise & Strategic Activations (Customer Success)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: New York, San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Own the end-to-end customer success strategy for Ramp’s Enterprise and Strategic segments, setting the vision for how we activate, retain, and expand our largest accounts.
•Build, lead, and develop a high-performing team of Enterprise CSMs, establishing a culture of accountability, intellectual curiosity, and customer obsession.
•Define and drive the key metrics for the segment: spend activation rate, product adoption rate, time-to-value, net revenue retention, and customer health scores.
•Serve as the executive sponsor and escalation point for Ramp’s most complex and highest-value customer relationships.
•Design and lead change management frameworks tailored to large multinational corporations undergoing financial operations transformation, including agentic workflows, with Ramp.

Pay and Benefits

Salary: USD 261,000 - 358,000 annually

Equity and Bonus:Equity

Perks:401kRemote WorkHealth InsuranceWellness StipendRelocation

Key Requirements

•10+ years of experience in Customer Success, Account Management, or Post-Sales leadership, with at least 5 years in a senior leadership role managing enterprise or strategic accounts.
•Proven experience leading change management and digital transformation initiatives within large multinational corporations.
•Track record of building and scaling high-performing CS teams (20+ CSMs) with clear operating cadences, performance frameworks, and a culture of continuous improvement.
•Deep expertise in enterprise activation metrics: spend activation, product adoption, time-to-value, net revenue retention, and customer health scoring.
•Strong AI fluency—you actively use AI tools in your work, have a clear point of view on AI’s role in customer success, and can drive adoption of AI-augmented workflows across a team.

Experience:FintechSaaSFinancial operations

Skills:Executive presenceCommunicationLeadershipCustomer obsessionProblem-solving

Tech Stack:AIPredictive analyticsData synthesisSalesforceGong

Company Brief

Ramp

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: New York, United States

Founded: 2019

Glassdoor: 4.2

Website LinkedIn Glassdoor