Technical Support Engineer

Cyberani
Riyadh
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Verbal communication","Written communication","Problem solving","Time management","Team collaboration"]

Provide first- and second-level technical support to end-users and customers by triaging and resolving hardware, software, OS, and network issues. Manage user accounts and access via Active Directory and Azure AD, perform basic server/virtualization tasks as needed, and escalate complex problems to senior teams. Maintain accurate ticket documentation and build knowledge-base articles, communicate clearly with non-technical users, and support root-cause analysis, on-call rotation, and process improvements in line with security policies.

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FursaFursa
Cyberani
Cyberani
1 day ago

Technical Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide first- and second-level technical support to end-users and customers by triaging and resolving hardware, software, OS, and network issues. Manage user accounts and access via Active Directory and Azure AD, perform basic server/virtualization tasks as needed, and escalate complex problems to senior teams. Maintain accurate ticket documentation and build knowledge-base articles, communicate clearly with non-technical users, and support root-cause analysis, on-call rotation, and process improvements in line with security policies.
Location: Riyadh
Workplace: Onsite
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Log, prioritize, and assign incoming support tickets from phone, email, chat, or a ticketing system.
  • •Diagnose and resolve hardware, software, operating system, and network issues (first- and second-level support), including remote and on-site troubleshooting for printers, peripherals, and mobile devices.
  • •Manage user accounts, access permissions, and password resets in Active Directory, Azure AD, or other identity platforms, and support basic server/virtualization/cloud-service tasks as needed.
  • •Identify complex problems and escalate to senior engineers or specialized teams while keeping requesters informed.
  • •Record detailed resolution steps in the ticketing system and create/maintain knowledge-base articles, FAQs, and standard operating procedures.

Key Requirements

  • •Bachelor’s degree in computer science, Information Technology, Engineering, or related field (or equivalent education and hands-on experience).
  • •+1 year of experience providing first- and second-level support for hardware, software, operating systems, and networking issues.
  • •Ability to diagnose, isolate, and resolve technical problems both remotely and onsite, including printer/peripheral/mobile device troubleshooting.
  • •Hands-on experience with user account management and access permissions using Active Directory and Azure AD (plus basic server/virtualization tasks and patching).
  • •Familiarity with ITSM tools such as ServiceNow, JIRA, or Zendesk, and the ability to document incidents and maintain knowledge-base articles.
Experience:1+ years
Education:Bachelor's
Skills:Verbal communicationWritten communicationProblem solvingTime managementTeam collaboration
Tech Stack:Active DirectoryAzure ADServiceNowJIRAZendesk

Company Brief

Cyberani
Saudi cybersecurity company providing managed security services, threat detection, incident response, and security consulting for organizations. It focuses on protecting critical digital infrastructure and helping enterprises strengthen resilience against cyber threats.
Industry: Cybersecurity
Headquarters: Riyadh, Saudi Arabia
WebsiteLinkedIn