Lead Customer Success Engineer

Flint (K12)
New York
Full timeUSD 140,000 - 160,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Ownership","Commercial thinking","Automation mindset","Customer collaboration","Adaptability"]

Build the technical systems behind the Customer Success function to drive adoption, retention, expansion, and NRR. Own company-wide NRR targets (110%+), customer health and churn/expansion signals, renewal forecasting, and automated onboarding/adoption/renewal/expansion workflows. Develop CS tooling, reporting, and internal automations, handle technical escalations, and enable the broader CS team to use and build on scalable systems.

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FursaFursa
Flint (K12)
Flint (K12)
1 day ago

Lead Customer Success Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Build the technical systems behind the Customer Success function to drive adoption, retention, expansion, and NRR. Own company-wide NRR targets (110%+), customer health and churn/expansion signals, renewal forecasting, and automated onboarding/adoption/renewal/expansion workflows. Develop CS tooling, reporting, and internal automations, handle technical escalations, and enable the broader CS team to use and build on scalable systems.
Location: New York
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own company-wide NRR (110%+ target) and drive revenue outcomes.
  • •Monitor customer health plus churn, expansion, and renewal forecasting signals.
  • •Build automated onboarding, adoption, renewal, and expansion workflows.
  • •Develop CS tooling, reporting, internal tools, and automations to improve team efficiency.
  • •Lead technical escalations for complex customer problems and translate retention/expansion/churn insights into repeatable systems.

Pay and Benefits

Salary: USD 140,000 - 160,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Have experience in a startup environment with high intensity and ambiguity.
  • •Have built technical systems firsthand (e.g., Claude Code, Cursor, or similar), not just ideated or written briefs.
  • •Think commercially and take ownership for revenue outcomes like NRR.
  • •Look for opportunities to automate customer-relationship workflows.
  • •Be comfortable working directly with customers and moving between problems, data, workflows, and technical systems.
Experience:3+ yearsStartup
Skills:OwnershipCommercial thinkingAutomation mindsetCustomer collaborationAdaptability
Tech Stack:Claude CodeCursor

Eligibility

Nationality:US National

Company Brief

Flint (K12)
Provides K–12 instructional support and personalized learning solutions that connect students with tutors and educators, offering curriculum-aligned resources, progress tracking, and educator coaching to improve student outcomes and engagement.
Industry: EdTech
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