Al Futtaim Group

4 weeks ago

Product Manager - Conversational AI | Al- Futtaim Automotive (AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead hands-on product ownership for conversational AI initiatives in Al-Futtaim Automotive, designing, prototyping, and shipping AI-powered customer experiences across chat, voice, and digital channels. Work across CX, Digital, Technology, Data, and Operations to define metrics, optimize journeys, and drive end-to-end delivery using live interaction data and LLM tools. You will scale patterns across brands, establish lightweight governance, and collaborate with external partners.

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Personally drive end-to-end product delivery for conversational AI initiatives, from concept through prototype, live testing, and optimization across multiple channels.
•Design and optimize customer journeys, call flows, escalation logic, human handover, and multi-agent orchestration to ensure a seamless CX.
•Use live customer interaction data to measure, iterate, and improve resolution, conversion, CX quality, and service consistency.
•Collaborate across CX, Digital, Technology, Data, Operations, and external partners to scale AI-powered experiences and ensure cross-brand consistency.
•Establish lightweight governance and operating routines to support continuous iteration and rapid delivery.

Key Requirements

• Proven experience personally building and shipping conversational AI, voice AI, or AI-enabled products.
• Strong product ownership with the ability to go hands-on from concept to prototype, launch, and optimization.
• Practical experience working with LLMs, APIs, agent-based architecture, and AI development tools (e.g. Cursor, Windsurf, Claude Code).
• Ability to design end-to-end conversational journeys, flows, and escalation strategies.
• Strong analytical mindset with experience improving product, CX, conversion, and unit economics metrics.

Experience:AutomotiveAIConversational AICustomer experienceLLMs

Education:Bachelor's

Skills:CommunicationCollaborationAnalyticalStakeholder managementProblem-solving

Tech Stack:LLMsAPIsAgent-based architectureCursorWindsurfClaude Code

Company Brief

Al Futtaim Group

Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Al Futtaim Group

4 weeks ago

Product Manager - Conversational AI | Al- Futtaim Automotive (AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Personally drive end-to-end product delivery for conversational AI initiatives, from concept through prototype, live testing, and optimization across multiple channels.
•Design and optimize customer journeys, call flows, escalation logic, human handover, and multi-agent orchestration to ensure a seamless CX.
•Use live customer interaction data to measure, iterate, and improve resolution, conversion, CX quality, and service consistency.
•Collaborate across CX, Digital, Technology, Data, Operations, and external partners to scale AI-powered experiences and ensure cross-brand consistency.
•Establish lightweight governance and operating routines to support continuous iteration and rapid delivery.

Key Requirements

• Proven experience personally building and shipping conversational AI, voice AI, or AI-enabled products.
• Strong product ownership with the ability to go hands-on from concept to prototype, launch, and optimization.
• Practical experience working with LLMs, APIs, agent-based architecture, and AI development tools (e.g. Cursor, Windsurf, Claude Code).
• Ability to design end-to-end conversational journeys, flows, and escalation strategies.
• Strong analytical mindset with experience improving product, CX, conversion, and unit economics metrics.

Experience:AutomotiveAIConversational AICustomer experienceLLMs

Education:Bachelor's

Skills:CommunicationCollaborationAnalyticalStakeholder managementProblem-solving

Tech Stack:LLMsAPIsAgent-based architectureCursorWindsurfClaude Code

Company Brief

Al Futtaim Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor