Zillow

1 week ago

Partner Support Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide world-class support to Zillow partners and real estate agents by troubleshooting technical issues, handling billing inquiries, and educating partners on Zillow products through calls, chat, and email. Serve as a subject matter expert to resolve inquiries the first time, protect and strengthen partner relationships, and help anticipate customer needs. Work a flexible schedule with weekend availability to cover Monday–Sunday support hours (PST).

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide consultation to real estate professionals and internal partners on Zillow’s platform to improve client experience.
•Troubleshoot technical issues, handle billing inquiries, and educate partners on products and services via calls, chat, and email.
•Serve as a subject matter expert to resolve partner inquiries on the first contact.
•Anticipate partner/customer needs during conversations and contacts while upholding integrity and outstanding service.
•Maintain a flexible schedule with weekend availability to support partner coverage (Monday–Friday and weekend hours in PST).

Pay and Benefits

Salary: USD 20.6 - 34.6 hourly

Perks:Equity

Key Requirements

•1-2 years working in a contact center and work-from-home environment is preferred.
•At least 1-2 years of experience in a customer-facing role focused on understanding the customer.
•A demonstrated track record of meeting or exceeding performance targets/goals.
•Experience managing large volumes of customer contacts (inbound/outbound calls, chat, and emails) in a timely manner.
•Ability to work from home in a designated private space with reliable ISP service (no hotspot), sufficient internet speed, and an Ethernet connection.

Experience:1-2 yearsCustomer supportContact centerRemote work

Skills:Customer serviceOrganizationTime managementMultitaskingCommunication

Company Brief

Zillow

Operates an online real estate marketplace providing listings, valuation estimates, rentals, and agent tools. Connects buyers, sellers, renters, and real estate professionals with data-driven search, home Zestimate valuations, and advertising services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seattle, United States

Founded: 2006

Website LinkedIn

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Zillow

1 week ago

Partner Support Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide consultation to real estate professionals and internal partners on Zillow’s platform to improve client experience.
•Troubleshoot technical issues, handle billing inquiries, and educate partners on products and services via calls, chat, and email.
•Serve as a subject matter expert to resolve partner inquiries on the first contact.
•Anticipate partner/customer needs during conversations and contacts while upholding integrity and outstanding service.
•Maintain a flexible schedule with weekend availability to support partner coverage (Monday–Friday and weekend hours in PST).

Pay and Benefits

Salary: USD 20.6 - 34.6 hourly

Perks:Equity

Key Requirements

•1-2 years working in a contact center and work-from-home environment is preferred.
•At least 1-2 years of experience in a customer-facing role focused on understanding the customer.
•A demonstrated track record of meeting or exceeding performance targets/goals.
•Experience managing large volumes of customer contacts (inbound/outbound calls, chat, and emails) in a timely manner.
•Ability to work from home in a designated private space with reliable ISP service (no hotspot), sufficient internet speed, and an Ethernet connection.

Experience:1-2 yearsCustomer supportContact centerRemote work

Skills:Customer serviceOrganizationTime managementMultitaskingCommunication

Company Brief

Zillow

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seattle, United States

Founded: 2006

Website LinkedIn