Customer Support Specialist

Provide first-line support for hospitality and e-commerce customers by triaging inbound tickets, calls, and emails, solving product questions, and documenting steps for escalation. Troubleshoot technical issues using logs, browser developer tools, DataDog, and internal tools; share clear replication details with Engineering. Maintain high-quality customer communication, contribute to Zendesk macros/Help Center content, and help improve support workflows and SOPs while meeting daily ticket targets.