Aerospace Customer Support Engineer

Airbus
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 9+ yearsEducation: bachelorsSkills: ["Team oriented","Communication","Problem-solving","Stakeholder management","Technical expertise"]

Own a portfolio of airline customers by delivering Retrofit Solutions and Scheduled Maintenance services on cost, schedule, and quality. Manage and resolve customer inquiries, lead stakeholder interface handovers, and escalate risks to ensure timely responses. Provide on-site maintenance program and service bulletin support, lead technical discussions at airline/MRO forums, and share technical expertise across Airbus sites. Use strong aviation regulatory knowledge (EASA/FAA) and technical documentation/data analysis to improve tools and service governance.

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FursaFursa
Airbus
Airbus
1 day ago

Aerospace Customer Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own a portfolio of airline customers by delivering Retrofit Solutions and Scheduled Maintenance services on cost, schedule, and quality. Manage and resolve customer inquiries, lead stakeholder interface handovers, and escalate risks to ensure timely responses. Provide on-site maintenance program and service bulletin support, lead technical discussions at airline/MRO forums, and share technical expertise across Airbus sites. Use strong aviation regulatory knowledge (EASA/FAA) and technical documentation/data analysis to improve tools and service governance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of customers for Retrofit Solutions and Scheduled Maintenance services on cost, on-time, and quality.
  • •Support internal and external customer queries and ensure airline maintenance planning deliverables meet customer expectations.
  • •Lead interface meetings and manage handover to support customers.
  • •Escalate blocked queries/risks to ensure timely customer response and provide technical expertise to other Airbus sites.
  • •Perform on-site assistance for maintenance programs, service bulletins, planning evaluation, and parking/storage activities, and lead technical discussions at forums and conferences.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirement SavingsEsopPaid LeaveLearning BudgetEap

Key Requirements

  • •Minimum 9 years of experience.
  • •Bachelor’s of Science in Engineering preferred (or equivalent related experience).
  • •Knowledge of EASA/FAA regulations and general technical knowledge of aircraft maintenance and operations.
  • •Experience in the aircraft customer service field (airline, MRO, maintenance, etc.) preferred.
  • •Authorized to work in the US.
Experience:9+ years
Education:Bachelor's in Engineering
Skills:Team orientedCommunicationProblem-solvingStakeholder managementTechnical expertise
Languages:English
Tech Stack:EASAFAAAircraft maintenanceService BulletinsEngineering drawingData analysisEngineering drawingsSRM/ASRAMM/MPIPC/AIPCPMSAWLPart 145Configuration managementRDAF managementKIT and parts managementSignatory

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Airbus
Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Toulouse, France
Founded: 1970
WebsiteLinkedIn