Customer Support Associate - GA - On Site

Distro
United States
Workplace: OnsiteFull timeUSD 22 - 23 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Collaboration","Attention to detail","Confidentiality","Time management"]

Support delivery of client services across payroll, HRIS, tax, and operational workflows. This entry-level associate answers routine client/employee inquiries, performs data entry and payroll data validation, updates systems, and helps with user setup and basic troubleshooting. Monitor service portals and ticket queues, gather details for escalations, and assist with payroll processing activities under guidance—ensuring accurate, timely service execution and a professional client experience.

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FursaFursa
Distro
Distro
2 days ago

Customer Support Associate - GA - On Site

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Support delivery of client services across payroll, HRIS, tax, and operational workflows. This entry-level associate answers routine client/employee inquiries, performs data entry and payroll data validation, updates systems, and helps with user setup and basic troubleshooting. Monitor service portals and ticket queues, gather details for escalations, and assist with payroll processing activities under guidance—ensuring accurate, timely service execution and a professional client experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to routine client and employee inquiries with clear, timely information.
  • •Assist with basic troubleshooting in payroll systems, HRIS, reporting tools, and service portals; escalate complex issues as needed.
  • •Enter and validate standard payroll data (e.g., new hire imports, timesheet files, pay changes) and perform initial discrepancy reviews.
  • •Support user setup tasks in client-facing systems, including correct permissions and data entry.
  • •Monitor shared inboxes/ticket queues/dashboards to ensure timely handling, and help gather information for escalations and support tickets.

Pay and Benefits

Salary: USD 22 - 23 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •High school diploma (or equivalent combination of education, skills, and experience).
  • •1–2 years of experience in customer service, payroll, HRIS, or a related PEO/ASO/HCM environment (preferred).
  • •Experience with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications.
  • •Ability to communicate clearly and professionally with clients, employees, and internal teams.
  • •Strong attention to detail and ability to handle sensitive information with confidentiality.
Experience:PayrollHRIS
Education:High School
Skills:CommunicationCollaborationAttention to detailConfidentialityTime management
Tech Stack:Microsoft OutlookMicrosoft TeamsMicrosoft ExcelMicrosoft PowerPointHRISPayroll systems

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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