Service Advisor, Millbrae

Lucid Motors
United States
Full timeUSD 30 - 41 hourlyFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Customer service","Interpersonal skills","Compassion","Problem-solving","Documentation"]

Provide excellent customer service throughout the service process—greeting clients, consulting with technicians, documenting concerns for diagnosis and repair, and clearly explaining options with time and cost estimates. Track vehicles through maintenance and QC, manage loaner agreements and transportation support, uphold CSI KPI, and review work orders for accurate documentation. Handle warranty claim timing, service authorization signatures and invoices via DocuSign, and ensure vehicles are returned to customers to Lucid standards.

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Lucid Motors
Lucid Motors
2 days ago

Service Advisor, Millbrae

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide excellent customer service throughout the service process—greeting clients, consulting with technicians, documenting concerns for diagnosis and repair, and clearly explaining options with time and cost estimates. Track vehicles through maintenance and QC, manage loaner agreements and transportation support, uphold CSI KPI, and review work orders for accurate documentation. Handle warranty claim timing, service authorization signatures and invoices via DocuSign, and ensure vehicles are returned to customers to Lucid standards.
Location: United States
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure clients are informed throughout the service experience from initial contact to vehicle handover.
  • •Conduct inspections and vehicle check-in processes, identifying and reporting damage or visible wear.
  • •Check in new vehicles and document transport damage on PDI vehicles, ensuring accurate BOL notation and proper documentation processing.
  • •Manage and facilitate loaner agreements and coordinate rental vehicle requests, including arranging Lyft rides as needed.
  • •Uphold the Customer Satisfaction Index (CSI) KPI and serve as the final QC step before vehicles are returned; also address warranty claim rejections within timeframe.

Pay and Benefits

Salary: USD 30 - 41 hourly
Perks:Health InsuranceDentalVisionLife InsurancePaid LeavePaid Holidays401k

Key Requirements

  • •2-5 years of automotive experience and training in a Service Advisor or front-of-house customer-facing role.
  • •Excellent interpersonal skills with a compassionate, patient demeanor.
  • •Strong problem-solving and creative thinking skills.
  • •Ability to articulate and document details to ensure smooth workflow.
  • •Proficiency in computer applications (including Microsoft Office) and experience learning proprietary DMS software.
Experience:2-5 yearsAutomotiveAutomotive serviceEV powertrains
Education:Bachelor's in Automotive Technology or Business Management
Skills:Customer serviceInterpersonal skillsCompassionProblem-solvingDocumentation
Licenses:Valid driver's license
Certifications:CPR
Tech Stack:Microsoft OfficeDMS softwareDocuSignBill of Lading (BOL)

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn