Lead Solution Engineer

Salesforce
Boston, Maryland, Florida, Chicago, Burlington, Illinois, New Jersey, New York, Connecticut, Virginia, New Hampshire, Georgia, Atlanta
Workplace: OnsiteFull timeUSD 134,750 - 180,250 annuallyFunction: Administration & Executive AssistanceSkills: ["Subject matter expertise","Solution evangelism","Customer-focused communication","Problem-solving","Adaptability"]

Serve as a subject matter expert driving sales for Agentforce IT Service within Salesforce’s Emerging Business Unit. Demonstrate how the ITSM solution delivers conversational always-on support in Slack, automates incident management with AI, unifies IT and HR services, and provides native CMDB visibility. Evangelize solution value across the broader Salesforce portfolio and help customers enable an agentic enterprise that reduces manual effort and boosts productivity.

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FursaFursa
Salesforce
Salesforce
1 day ago

Lead Solution Engineer

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Last checked: 8 hours agoStatus: Live

Job Summary

Serve as a subject matter expert driving sales for Agentforce IT Service within Salesforce’s Emerging Business Unit. Demonstrate how the ITSM solution delivers conversational always-on support in Slack, automates incident management with AI, unifies IT and HR services, and provides native CMDB visibility. Evangelize solution value across the broader Salesforce portfolio and help customers enable an agentic enterprise that reduces manual effort and boosts productivity.
Location: Boston, Maryland, Florida, Chicago, Burlington, Illinois, New Jersey, New York, Connecticut, Virginia, New Hampshire, Georgia, Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Operate as the Specialist Solution Engineer for Agentforce IT Service, evangelizing and demonstrating the solution.
  • •Support sales by articulating value and integration of the solution within the broader Salesforce portfolio.
  • •Show how conversational, always-on support enables employees to get help in minutes without leaving their workflows.
  • •Explain how AI-driven incident management improves triage, automates incident creation, and routes to the right specialists.
  • •Describe how native CMDB visibility unifies IT/HR service experiences and helps resolve issues before they cascade.

Pay and Benefits

Salary: USD 134,750 - 180,250 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Act as a subject matter expert articulating solution value and integration across the Salesforce portfolio.
  • •Demonstrate Agentforce IT Service capabilities including conversational support in Slack.
  • •Understand and communicate AI-driven incident management concepts such as triage, auto-creation, and intelligent routing.
  • •Explain how the solution unifies IT and HR service teams with shared workflows, automation, and analytics.
  • •Leverage CMDB-based visibility to help customers identify root causes and prevent issue cascades.
Skills:Subject matter expertiseSolution evangelismCustomer-focused communicationProblem-solvingAdaptability
Tech Stack:SalesforceAgentforceAgentforce IT ServiceSalesforce Service CloudSlackEinsteinIT Service Management (ITSM)Incident managementCMDBConfiguration Management DatabaseWorkflow automation

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor