Sr. Business Value Consultant, Agentic AI

Dialpad
Austin
Workplace: HybridFull timeFunction: Consulting & AdvisoryExperience: 6+ yearsSkills: ["Strong communication","Analytical thinking","Stakeholder management","Cross-functional collaboration","Detail-oriented"]

Help strategic customers turn Agentic AI deployments into measurable, defensible business outcomes. Partner with account teams to run discovery workshops, map workflows, define value hypotheses, KPIs, baselines, and measurement plans, and build financial/operational models such as ROI and time-to-value. Use telemetry, usage, billing, and operational data to reconcile discrepancies, publish executive dashboards and readouts, and guide launch-readiness and ongoing value management.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Dialpad
Dialpad
3 days ago

Sr. Business Value Consultant, Agentic AI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Help strategic customers turn Agentic AI deployments into measurable, defensible business outcomes. Partner with account teams to run discovery workshops, map workflows, define value hypotheses, KPIs, baselines, and measurement plans, and build financial/operational models such as ROI and time-to-value. Use telemetry, usage, billing, and operational data to reconcile discrepancies, publish executive dashboards and readouts, and guide launch-readiness and ongoing value management.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Sr. Manager level

Key Responsibilities

  • •Act as the customer-value partner on cross-functional account teams, leading discovery workshops and understanding customer workflows, intents, handoffs, pain points, and priorities.
  • •Define value hypotheses, baselines, target outcomes, KPIs, success criteria, assumptions, owners, and data sources; translate objectives and contractual commitments into measurement plans.
  • •Develop financial and operational models (e.g., ROI, total cost of ownership, payback, time-to-value, adoption, quality, customer experience, risk reduction).
  • •Build customer value-management dashboards and scorecards; turn complex data into clear insights for customers and internal teams.
  • •Lead or co-lead value conversations, present executive readouts distinguishing outcomes, evidence, assumptions, risks, and recommended actions; support launch readiness and ongoing managed services/Customer Success transition.

Key Requirements

  • •6+ years of experience in value engineering, management consulting, strategic finance, or customer analytics in enterprise software/AI/technology.
  • •Build business cases that withstand scrutiny from CFO/VP/executives, translating ambiguous goals into measurable outcomes, baselines, targets, and operating plans.
  • •Experience with customer discovery, business-process mapping, and defining operational baselines (e.g., cost per contact, AHT by intent, FCR, containment/transfer).
  • •Comfort owning executive-facing numbers, explaining conclusions and assumptions, and using product/usage/billing/pricing data plus financial or operational modeling.
  • •Proficiency using spreadsheets and at least one BI/analytics/data-querying tool; strong written and verbal communication for decision-oriented insights.
Experience:6+ yearsEnterprise softwareAITechnologyCustomer analyticsBusiness intelligence
Skills:Strong communicationAnalytical thinkingStakeholder managementCross-functional collaborationDetail-oriented
Languages:English
Tech Stack:SpreadsheetsBIAnalyticsData-querying

Company Brief

Dialpad
Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn