Senior Technical Account Manager

Dragos
Saudi Arabia
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Relationship-building","Presentation","Training","Customer management"]

Senior Technical Account Manager in Saudi Arabia at Dragos, serving as a trusted technical advisor to industrial clients across their lifecycle. You’ll enable adoption and optimization of Dragos solutions, collaborate with stakeholders, and deliver OT cybersecurity expertise with training and executive briefings, traveling up to 30% as needed.

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FursaFursa
Dragos
Dragos
5 months ago

Senior Technical Account Manager

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Last checked: 15 hours agoStatus: Live

Job Summary

Senior Technical Account Manager in Saudi Arabia at Dragos, serving as a trusted technical advisor to industrial clients across their lifecycle. You’ll enable adoption and optimization of Dragos solutions, collaborate with stakeholders, and deliver OT cybersecurity expertise with training and executive briefings, traveling up to 30% as needed.
Location: Saudi Arabia
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Serve as the primary technical advocate for assigned customers, supporting onboarding, implementation, and long‑term success with the Dragos platform.
  • •Guide customers in operationalizing key use cases and integrating Dragos into existing workflows to drive measurable business outcomes.
  • •Lead regular account reviews, roadmap alignment discussions, and platform optimization efforts to ensure continued value realization.
  • •Monitor customer health and adoption metrics, proactively identifying risks and supporting get‑well plans for at‑risk or underutilized accounts.
  • •Partner closely with Customer Success, Support, Product, and Sales teams to ensure a seamless, end‑to‑end customer experience.
Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •3+ years of experience working in OT environments with practical knowledge of ICS, SCADA, or DCS systems.
  • •1+ year of experience in a cybersecurity engineering or SOC role, preferably supporting critical infrastructure environments.
  • •Strong understanding of ICS/OT cybersecurity concepts, including detection platforms, risk management, and industrial threat scenarios.
  • •Familiarity with SIEM tools and incident response workflows (e.g., Splunk, QRadar, FortiSIEM, Elastic), along with foundational industrial networking concepts such as SPAN/TAPs, VLANs, and firewalls.
  • •Proven experience in customer-facing or post-sales roles, delivering value-focused technical support and influencing both technical and business stakeholders.
Experience:3+ yearsICS/OTCybersecurityOT environmentsIndustrial control systems
Skills:CommunicationRelationship-buildingPresentationTrainingCustomer management
Languages:English
Tech Stack:SplunkQRadarFortiSIEMElasticSPAN/TAPsVLANsFirewalls

Company Brief

Dragos
Provides industrial cybersecurity solutions protecting operational technology (OT) and industrial control systems (ICS) with threat detection, incident response, and asset visibility to secure critical infrastructure and manufacturing environments.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Washington, D.C., United States
Founded: 2016
WebsiteLinkedIn