Dragos

3 months ago

Senior Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Senior Technical Account Manager in Saudi Arabia at Dragos, serving as a trusted technical advisor to industrial clients across their lifecycle. You’ll enable adoption and optimization of Dragos solutions, collaborate with stakeholders, and deliver OT cybersecurity expertise with training and executive briefings, traveling up to 30% as needed.

Location: Saudi Arabia

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Serve as the primary technical advocate for assigned customers, supporting onboarding, implementation, and long‑term success with the Dragos platform.
•Guide customers in operationalizing key use cases and integrating Dragos into existing workflows to drive measurable business outcomes.
•Lead regular account reviews, roadmap alignment discussions, and platform optimization efforts to ensure continued value realization.
•Monitor customer health and adoption metrics, proactively identifying risks and supporting get‑well plans for at‑risk or underutilized accounts.
•Partner closely with Customer Success, Support, Product, and Sales teams to ensure a seamless, end‑to‑end customer experience.

Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•3+ years of experience working in OT environments with practical knowledge of ICS, SCADA, or DCS systems.
•1+ year of experience in a cybersecurity engineering or SOC role, preferably supporting critical infrastructure environments.
•Strong understanding of ICS/OT cybersecurity concepts, including detection platforms, risk management, and industrial threat scenarios.
•Familiarity with SIEM tools and incident response workflows (e.g., Splunk, QRadar, FortiSIEM, Elastic), along with foundational industrial networking concepts such as SPAN/TAPs, VLANs, and firewalls.
•Proven experience in customer-facing or post-sales roles, delivering value-focused technical support and influencing both technical and business stakeholders.

Experience:3+ yearsICS/OTCybersecurityOT environmentsIndustrial control systems

Skills:CommunicationRelationship-buildingPresentationTrainingCustomer management

Languages:English

Tech Stack:SplunkQRadarFortiSIEMElasticSPAN/TAPsVLANsFirewalls

Company Brief

Dragos

Provides industrial cybersecurity solutions protecting operational technology (OT) and industrial control systems (ICS) with threat detection, incident response, and asset visibility to secure critical infrastructure and manufacturing environments.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Washington, D.C., United States

Founded: 2016

Website LinkedIn

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Dragos

3 months ago

Senior Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Saudi Arabia

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Serve as the primary technical advocate for assigned customers, supporting onboarding, implementation, and long‑term success with the Dragos platform.
•Guide customers in operationalizing key use cases and integrating Dragos into existing workflows to drive measurable business outcomes.
•Lead regular account reviews, roadmap alignment discussions, and platform optimization efforts to ensure continued value realization.
•Monitor customer health and adoption metrics, proactively identifying risks and supporting get‑well plans for at‑risk or underutilized accounts.
•Partner closely with Customer Success, Support, Product, and Sales teams to ensure a seamless, end‑to‑end customer experience.

Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•3+ years of experience working in OT environments with practical knowledge of ICS, SCADA, or DCS systems.
•1+ year of experience in a cybersecurity engineering or SOC role, preferably supporting critical infrastructure environments.
•Strong understanding of ICS/OT cybersecurity concepts, including detection platforms, risk management, and industrial threat scenarios.
•Familiarity with SIEM tools and incident response workflows (e.g., Splunk, QRadar, FortiSIEM, Elastic), along with foundational industrial networking concepts such as SPAN/TAPs, VLANs, and firewalls.
•Proven experience in customer-facing or post-sales roles, delivering value-focused technical support and influencing both technical and business stakeholders.

Experience:3+ yearsICS/OTCybersecurityOT environmentsIndustrial control systems

Skills:CommunicationRelationship-buildingPresentationTrainingCustomer management

Languages:English

Tech Stack:SplunkQRadarFortiSIEMElasticSPAN/TAPsVLANsFirewalls

Company Brief

Dragos

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Washington, D.C., United States

Founded: 2016

Website LinkedIn