Manager, Customer Technical Support

Mastercard
Oslo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Leadership","Coaching","Communication","Change management","Customer focus"]

Lead daily operations for Customer Technical Services in Norway, ensuring efficient, high-quality handling of customer inquiries across routine and complex cases. Coach and develop team members with clear performance management, and drive operational excellence by improving processes, workflows, and service quality. Use data and customer insights to spot trends and inform decisions, while building a high-performing, engaged, customer-centric culture and guiding change with empathy and accountability.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Mastercard
Mastercard
4 days ago

Manager, Customer Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Lead daily operations for Customer Technical Services in Norway, ensuring efficient, high-quality handling of customer inquiries across routine and complex cases. Coach and develop team members with clear performance management, and drive operational excellence by improving processes, workflows, and service quality. Use data and customer insights to spot trends and inform decisions, while building a high-performing, engaged, customer-centric culture and guiding change with empathy and accountability.
Location: Oslo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead and manage daily operations to ensure efficient handling of customer inquiries across varying complexity levels.
  • •Develop team members through coaching, feedback, and clear performance management.
  • •Drive operational excellence by improving processes, workflows, and service quality.
  • •Use data and insights to identify trends, address challenges, and support informed decision-making.
  • •Build a high-performing, engaged team culture and drive change with empathy while maintaining high standards.

Key Requirements

  • •+5 years of operational leadership experience, including guiding teams through challenging change situations.
  • •Experience in a customer service or support environment, ideally in financial services or another regulated industry.
  • •Proven ability to lead diverse teams with different backgrounds and experience levels.
  • •Strong operational mindset balancing day-to-day delivery with continuous improvement.
  • •Ability to use data and customer insights to improve quality, performance, and decision-making.
Experience:Financial services
Skills:LeadershipCoachingCommunicationChange managementCustomer focus
Languages:NorwegianEnglish

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor