Business Operations Lead

Serval
San Francisco
Workplace: OnsiteFull timeUSD 200,000 - 265,000 annuallyFunction: Business OperationsExperience: 5-8 yearsSkills: ["Ownership","Relationship-oriented","Strategic thinking","Quantitative modeling","Prioritization"]

Own strategy and operations for a new business line, acting like a GM with responsibility for the P&L, operating plan, and key profitability metrics. Set pricing and packaging, pressure-test models in live deals, and partner with Sales on deal strategy and contract structure. Collaborate with Deployment on unit economics and scale the forecast and operating cadence across weekly, monthly, and quarterly rhythms—zooming from the 10k view to execution details to drive rapid growth.

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FursaFursa
Serval
Serval
3 days ago

Business Operations Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own strategy and operations for a new business line, acting like a GM with responsibility for the P&L, operating plan, and key profitability metrics. Set pricing and packaging, pressure-test models in live deals, and partner with Sales on deal strategy and contract structure. Collaborate with Deployment on unit economics and scale the forecast and operating cadence across weekly, monthly, and quarterly rhythms—zooming from the 10k view to execution details to drive rapid growth.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Own the P&L for your line, building the operating plan and owning revenue, margin, and profitability outcomes.
  • •Set and defend pricing and packaging by building and pressure-testing models in live deals, updating based on market feedback.
  • •Partner with Deployment on unit economics to ensure the business scales while delivering strong customer experience.
  • •Partner with Sales on deal strategy: sit in on calls, structure contracts, and drive how to win the business.
  • •Build forecasting and operating cadence (weekly pipeline, monthly business review, quarterly plan) and scale from high-level strategy to execution details.

Pay and Benefits

Salary: USD 200,000 - 265,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5-8+ years across business operations, strategic finance, corporate strategy, consulting, or an operating role at a high-growth software company.
  • •Direct experience owning or materially shaping a P&L, gross margin line, or pricing model.
  • •Strong quantitative and modeling skills.
  • •Working fluency with GTM systems including Salesforce, a BI tool, and billing or usage data.
  • •Command of software and AI unit economics (COGS, gross margin, payback, net revenue retention).
Experience:5-8 yearsHigh-growth softwareGTM operationsAIB2B SaaS
Skills:OwnershipRelationship-orientedStrategic thinkingQuantitative modelingPrioritization
Tech Stack:SQLSalesforce

Company Brief

Serval
Serval builds software solutions for secure communications and collaboration, offering tools that help teams connect, share data, and coordinate workflows across distributed environments.
Industry: SaaS
Website