4 months ago

Scaled Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 52 minutes agoStatus: Live

Job Summary

As a Scaled Support Specialist, you will be the front line for developers integrating with OpenRouter's API, diagnosing complex issues across multiple LLM providers, and translating technical root causes into clear guidance. You’ll work hands-on to reproduce bugs, read traces, and deliver actionable fixes, while advocating for improved docs and better developer experiences.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Diagnose and resolve complex technical issues across OpenRouter's API, spanning multiple LLM providers; read logs, traces, and headers to determine client-side, OpenRouter-side, or upstream provider issues and provide actionable fixes
•Reproduce bugs in ambiguous environments using tools like curl, Postman, and small test apps; document exact steps and hypotheses for fixes
•Communicate with developers across channels with clarity and technical precision; translate root causes into human-friendly explanations and manage expectations for timelines
•Identify patterns in support requests and advocate internally for documentation improvements, API design changes, or better messaging to reduce future issues
•Stay current with the rapidly evolving LLM ecosystem and develop deep expertise in routing logic, rate limiting, streaming, and billing systems

Pay and Benefits

Equity and Bonus:Equity

Perks:Remote WorkEquity

Key Requirements

•4+ years in a technical support, developer support, solutions engineering, or similar role — ideally supporting an API or developer tools product
•Exceptional troubleshooting instincts
•Strong API fluency
•Proficiency in at least one scripting language (Python or TypeScript)
•Excellent written communication

Experience:4+ yearsAI/ML tooling

Skills:CommunicationProblem-solvingEmpathyTechnical writing

Languages:English

Tech Stack:PythonTypeScriptCurlPostman

Company Brief

OpenRouter

Provides a unified, standards-compatible API and marketplace to route requests to 400+ large language models and cloud hosts, optimizing for cost, performance, and reliability for developers and enterprises.

Industry: API Platforms

Company Size: Micro (1 to 10 employees)

Revenue: USD 1M to 5M

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series A

Headquarters: New York, United States

Founded: 2023

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

OpenRouter

4 months ago

Scaled Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 52 minutes agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Diagnose and resolve complex technical issues across OpenRouter's API, spanning multiple LLM providers; read logs, traces, and headers to determine client-side, OpenRouter-side, or upstream provider issues and provide actionable fixes
•Reproduce bugs in ambiguous environments using tools like curl, Postman, and small test apps; document exact steps and hypotheses for fixes
•Communicate with developers across channels with clarity and technical precision; translate root causes into human-friendly explanations and manage expectations for timelines
•Identify patterns in support requests and advocate internally for documentation improvements, API design changes, or better messaging to reduce future issues
•Stay current with the rapidly evolving LLM ecosystem and develop deep expertise in routing logic, rate limiting, streaming, and billing systems

Pay and Benefits

Equity and Bonus:Equity

Perks:Remote WorkEquity

Key Requirements

•4+ years in a technical support, developer support, solutions engineering, or similar role — ideally supporting an API or developer tools product
•Exceptional troubleshooting instincts
•Strong API fluency
•Proficiency in at least one scripting language (Python or TypeScript)
•Excellent written communication

Experience:4+ yearsAI/ML tooling

Skills:CommunicationProblem-solvingEmpathyTechnical writing

Languages:English

Tech Stack:PythonTypeScriptCurlPostman

Company Brief

OpenRouter

Industry: API Platforms

Company Size: Micro (1 to 10 employees)

Revenue: USD 1M to 5M

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series A

Headquarters: New York, United States

Founded: 2023

Website LinkedIn