Payment Operations Global Processing Specialist

Wise
São Paulo
Workplace: HybridFull timeBRL 7,800 - 9,350 monthlyFunction: Communications, PR & CommunitySkills: ["Attention to detail","Accuracy","SLA management","Communication","Team collaboration","Proactiveness"]

Ensure seamless global payment fund flow by executing daily payment processing tasks at a high standard and meeting SLAs and KPIs. You’ll detect and escalate domain issues to Regional Payment Operations teams, communicate updates with stakeholders, and follow operational procedures while tracking critical changes. The role is based in São Paulo and includes shift rotation with occasional weekend and holiday coverage to support customers 24/7.

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FursaFursa
Wise
Wise
3 days ago

Payment Operations Global Processing Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Ensure seamless global payment fund flow by executing daily payment processing tasks at a high standard and meeting SLAs and KPIs. You’ll detect and escalate domain issues to Regional Payment Operations teams, communicate updates with stakeholders, and follow operational procedures while tracking critical changes. The role is based in São Paulo and includes shift rotation with occasional weekend and holiday coverage to support customers 24/7.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Maintain consistent, high-level execution of daily payment processing tasks.
  • •Support the team by meeting role SLAs and KPIs that contribute to overall team performance.
  • •Detect and escalate domain-related problems and complex issues to Regional Payment Operations teams with timely stakeholder communication.
  • •Follow operational procedures and track critical updates to ensure smooth payment operations.

Pay and Benefits

Salary: BRL 7,800 - 9,350 monthly
Perks:RsusRemote WorkLearning BudgetHealth InsuranceDentalLife InsurancePaid LeaveParental LeaveMeal AllowanceGym MembershipCommuter Benefits

Key Requirements

  • •You’re located in São Paulo, Brazil.
  • •You’re accurate, meticulous, and pay close attention to detail in task execution.
  • •You’re SLA-driven and motivated to hit team and personal metrics.
  • •You can clearly and honestly communicate, articulating potential improvements.
  • •You’re comfortable with feedback, teamwork, and shift rotation with occasional weekend and holiday coverage.
Skills:Attention to detailAccuracySLA managementCommunicationTeam collaborationProactiveness
Languages:English

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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Glassdoor: 3.8
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