SRS Distribution

5 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide exceptional customer service at the counter and by phone and email, handling inquiries and complaints while resolving issues and maintaining accurate customer records. Support walk-in customers with counter sales, coordinate with sales, drivers, and warehouse teams for timely order fulfillment, and process transactions in the ERP system. Help drive sales growth by identifying opportunities and upholding compliance and company values, using bilingual skills to enhance the customer experience.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer inquiries and complaints via phone, email, and in-person service.
•Provide product information, resolve issues efficiently, and maintain accurate customer records.
•Support walk-in customers with counter sales and collaborate with sales, drivers, and warehouse teams for timely order fulfillment.
•Manage phone inquiries professionally and process transactions in the ERP system.
•Uphold company values and compliance while using bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Pay and Benefits

Equity and Bonus:Equity

Perks:401kPaid LeaveHealth InsuranceDentalVisionFlexible SpendingLife Insurance

Key Requirements

•1-2 years of customer service experience, with strong phone-handling and active listening skills.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Strong interpersonal skills with a team-oriented, safety-conscious mindset.
•Ability to support sales and identify new opportunities to drive business growth.
•Valid driver’s license, clean driving record, reliable transportation, and authorization to work in the U.S. without sponsorship.

Experience:1-2 yearsBuilding materials distribution

Education:High School in communications or business management

Skills:Customer focusCommunicationProblem-solvingTime managementTeam collaboration

Licenses:Valid driver’s license

Languages:EnglishSpanish

Tech Stack:ERPCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution

SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn

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SRS Distribution

5 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer inquiries and complaints via phone, email, and in-person service.
•Provide product information, resolve issues efficiently, and maintain accurate customer records.
•Support walk-in customers with counter sales and collaborate with sales, drivers, and warehouse teams for timely order fulfillment.
•Manage phone inquiries professionally and process transactions in the ERP system.
•Uphold company values and compliance while using bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Pay and Benefits

Equity and Bonus:Equity

Perks:401kPaid LeaveHealth InsuranceDentalVisionFlexible SpendingLife Insurance

Key Requirements

•1-2 years of customer service experience, with strong phone-handling and active listening skills.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Strong interpersonal skills with a team-oriented, safety-conscious mindset.
•Ability to support sales and identify new opportunities to drive business growth.
•Valid driver’s license, clean driving record, reliable transportation, and authorization to work in the U.S. without sponsorship.

Experience:1-2 yearsBuilding materials distribution

Education:High School in communications or business management

Skills:Customer focusCommunicationProblem-solvingTime managementTeam collaboration

Licenses:Valid driver’s license

Languages:EnglishSpanish

Tech Stack:ERPCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn