Customer Service Representative

SRS Distribution
Georgia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: high_schoolSkills: ["Customer focus","Communication","Problem-solving","Time management","Team collaboration"]

Provide exceptional customer service at the counter and by phone and email, handling inquiries and complaints while resolving issues and maintaining accurate customer records. Support walk-in customers with counter sales, coordinate with sales, drivers, and warehouse teams for timely order fulfillment, and process transactions in the ERP system. Help drive sales growth by identifying opportunities and upholding compliance and company values, using bilingual skills to enhance the customer experience.

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SRS Distribution
SRS Distribution
1 month ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 days agoStatus: Live

Job Summary

Provide exceptional customer service at the counter and by phone and email, handling inquiries and complaints while resolving issues and maintaining accurate customer records. Support walk-in customers with counter sales, coordinate with sales, drivers, and warehouse teams for timely order fulfillment, and process transactions in the ERP system. Help drive sales growth by identifying opportunities and upholding compliance and company values, using bilingual skills to enhance the customer experience.
Location: Georgia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries and complaints via phone, email, and in-person service.
  • •Provide product information, resolve issues efficiently, and maintain accurate customer records.
  • •Support walk-in customers with counter sales and collaborate with sales, drivers, and warehouse teams for timely order fulfillment.
  • •Manage phone inquiries professionally and process transactions in the ERP system.
  • •Uphold company values and compliance while using bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Pay and Benefits

Equity and Bonus:Equity
Perks:401kPaid LeaveHealth InsuranceDentalVisionFlexible SpendingLife Insurance

Key Requirements

  • •1-2 years of customer service experience, with strong phone-handling and active listening skills.
  • •Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
  • •Strong interpersonal skills with a team-oriented, safety-conscious mindset.
  • •Ability to support sales and identify new opportunities to drive business growth.
  • •Valid driver’s license, clean driving record, reliable transportation, and authorization to work in the U.S. without sponsorship.
Experience:1-2 yearsBuilding materials distribution
Education:High School in communications or business management
Skills:Customer focusCommunicationProblem-solvingTime managementTeam collaboration
Licenses:Valid driver’s license
Languages:EnglishSpanish
Tech Stack:ERPCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution
SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: McKinney, United States
Founded: 2007
WebsiteLinkedIn