OKX

1 month ago

VIP Relationship Manager, Northeast Asia

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own and grow a portfolio of VIP clients in Northeast Asia, serving as their primary point of contact for product queries, service escalations, and account needs. Build rapport with new and existing clients through proactive outreach and tailored support, monitor client behavior, coordinate with product/ops/compliance, support client acquisition, and maintain clean records to drive VIP service standards in crypto markets.

Location: Japan, South Korea, China, Mongolia, Russia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own and grow a portfolio of VIP clients in the NEA market, serving as their primary point of contact for product queries, service escalations, and account needs.
•Build rapport with new and existing clients through proactive outreach, regular check-ins, and tailored support.
•Monitor key client behaviour and trading patterns; flag risks and opportunities to the wider team.
•Coordinate with internal teams (product, operations, compliance) to resolve client issues quickly and deliver a seamless experience.
•Support client acquisition through offline events, campaigns, and referral programmes.

Pay and Benefits

Perks:Learning Budget

Key Requirements

•4+ years of experience in client services, private banking, wealth management, or financial sales — preferably within an international financial institution.
•Track record of managing high-net-worth or institutional client relationships end-to-end.
•Familiarity with trading platforms or crypto exchanges is a strong plus.
•Organised, detail-oriented, and able to manage multiple client needs simultaneously without dropping the ball.
•Own and grow a portfolio of VIP clients with proactive outreach and tailored support.

Experience:4+ yearsCryptoFinancial servicesWealth managementPrivate bankingVIP clients

Skills:Relationship-buildingCommunicationOrganizationalAttention to detailProblem-solving

Languages:English

Tech Stack:CRM

Company Brief

OKX

Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Victoria, Seychelles

Founded: 2017

Website LinkedIn

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OKX