VIP Relationship Manager, Northeast Asia

OKX
Japan, South Korea, China, Mongolia, Russia
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Relationship-building","Communication","Organizational","Attention to detail","Problem-solving"]

Own and grow a portfolio of VIP clients in Northeast Asia, serving as their primary point of contact for product queries, service escalations, and account needs. Build rapport with new and existing clients through proactive outreach and tailored support, monitor client behavior, coordinate with product/ops/compliance, support client acquisition, and maintain clean records to drive VIP service standards in crypto markets.

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FursaFursa
OKX
OKX
3 months ago

VIP Relationship Manager, Northeast Asia

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own and grow a portfolio of VIP clients in Northeast Asia, serving as their primary point of contact for product queries, service escalations, and account needs. Build rapport with new and existing clients through proactive outreach and tailored support, monitor client behavior, coordinate with product/ops/compliance, support client acquisition, and maintain clean records to drive VIP service standards in crypto markets.
Location: Japan, South Korea, China, Mongolia, Russia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own and grow a portfolio of VIP clients in the NEA market, serving as their primary point of contact for product queries, service escalations, and account needs.
  • •Build rapport with new and existing clients through proactive outreach, regular check-ins, and tailored support.
  • •Monitor key client behaviour and trading patterns; flag risks and opportunities to the wider team.
  • •Coordinate with internal teams (product, operations, compliance) to resolve client issues quickly and deliver a seamless experience.
  • •Support client acquisition through offline events, campaigns, and referral programmes.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •4+ years of experience in client services, private banking, wealth management, or financial sales — preferably within an international financial institution.
  • •Track record of managing high-net-worth or institutional client relationships end-to-end.
  • •Familiarity with trading platforms or crypto exchanges is a strong plus.
  • •Organised, detail-oriented, and able to manage multiple client needs simultaneously without dropping the ball.
  • •Own and grow a portfolio of VIP clients with proactive outreach and tailored support.
Experience:4+ yearsCryptoFinancial servicesWealth managementPrivate bankingVIP clients
Skills:Relationship-buildingCommunicationOrganizationalAttention to detailProblem-solving
Languages:English
Tech Stack:CRM

Company Brief

OKX
Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Victoria, Seychelles
Founded: 2017
WebsiteLinkedIn