Chalhoub Group

1 month ago

Trainee Customer Care

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Trainee Customer Care role in Chalhoub Group focusing on delivering luxury, omnichannel customer support, handling interactions across Voice, Email, WhatsApp, Live Chat and Social Media. You’ll work to meet KPIs, document interactions in Salesforce Service Cloud, and identify sales opportunities while upholding brand standards in a fast-paced, KPI-driven environment.

Location: Amman

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Entry level

Key Responsibilities

•Handle customer interactions across all channels, including Voice, Email, WhatsApp, Live Chat, and Social Media.
•Deliver timely, accurate, and personalized responses aligned with luxury service standards and brand tone of voice.
•Provide a seamless omnichannel experience, ensuring continuity across customer touchpoints.
•Manage and document all customer interactions in Salesforce Service Cloud, with strong focus on First Contact Resolution (FCR).
•Maintain a professional, empathetic, and solution-oriented approach in all customer engagements.

Pay and Benefits

Perks:Health InsuranceRemote WorkEmployee Discounts

Key Requirements

•Strong written and verbal communication aligned with luxury service standards.
•Commercial and sales-oriented mindset with ability to identify cross-sell opportunities.
•High emotional intelligence with strong customer empathy and ownership mentality.
•Excellent problem-solving and ability to own customer issues end-to-end.
•Strong multitasking and prioritization in a fast-paced, KPI-driven environment.

Experience:Luxury retailOmnichannelRetail

Tech Stack:Salesforce Service CloudOmnichannel

Company Brief

Chalhoub Group

Chalhoub Group is a Dubai-based family-owned luxury retail partner in the Middle East, operating owned and international brands across fashion, beauty, watches, jewellery and lifestyle with extensive omnichannel retail and distribution services.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Founded: 1955

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Chalhoub Group

1 month ago

Trainee Customer Care

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Amman

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Entry level

Key Responsibilities

•Handle customer interactions across all channels, including Voice, Email, WhatsApp, Live Chat, and Social Media.
•Deliver timely, accurate, and personalized responses aligned with luxury service standards and brand tone of voice.
•Provide a seamless omnichannel experience, ensuring continuity across customer touchpoints.
•Manage and document all customer interactions in Salesforce Service Cloud, with strong focus on First Contact Resolution (FCR).
•Maintain a professional, empathetic, and solution-oriented approach in all customer engagements.

Pay and Benefits

Perks:Health InsuranceRemote WorkEmployee Discounts

Key Requirements

•Strong written and verbal communication aligned with luxury service standards.
•Commercial and sales-oriented mindset with ability to identify cross-sell opportunities.
•High emotional intelligence with strong customer empathy and ownership mentality.
•Excellent problem-solving and ability to own customer issues end-to-end.
•Strong multitasking and prioritization in a fast-paced, KPI-driven environment.

Experience:Luxury retailOmnichannelRetail

Tech Stack:Salesforce Service CloudOmnichannel

Company Brief

Chalhoub Group

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Founded: 1955

Glassdoor: 4.0

Website LinkedIn Glassdoor