Trainee Customer Care

Chalhoub Group
Amman
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningSkills: []

Trainee Customer Care role in Chalhoub Group focusing on delivering luxury, omnichannel customer support, handling interactions across Voice, Email, WhatsApp, Live Chat and Social Media. You’ll work to meet KPIs, document interactions in Salesforce Service Cloud, and identify sales opportunities while upholding brand standards in a fast-paced, KPI-driven environment.

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Chalhoub Group
Chalhoub Group
3 months ago

Trainee Customer Care

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Last checked: 2 hours agoStatus: Live

Job Summary

Trainee Customer Care role in Chalhoub Group focusing on delivering luxury, omnichannel customer support, handling interactions across Voice, Email, WhatsApp, Live Chat and Social Media. You’ll work to meet KPIs, document interactions in Salesforce Service Cloud, and identify sales opportunities while upholding brand standards in a fast-paced, KPI-driven environment.
Location: Amman
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions across all channels, including Voice, Email, WhatsApp, Live Chat, and Social Media.
  • •Deliver timely, accurate, and personalized responses aligned with luxury service standards and brand tone of voice.
  • •Provide a seamless omnichannel experience, ensuring continuity across customer touchpoints.
  • •Manage and document all customer interactions in Salesforce Service Cloud, with strong focus on First Contact Resolution (FCR).
  • •Maintain a professional, empathetic, and solution-oriented approach in all customer engagements.

Pay and Benefits

Perks:Health InsuranceRemote WorkEmployee Discounts

Key Requirements

  • •Strong written and verbal communication aligned with luxury service standards.
  • •Commercial and sales-oriented mindset with ability to identify cross-sell opportunities.
  • •High emotional intelligence with strong customer empathy and ownership mentality.
  • •Excellent problem-solving and ability to own customer issues end-to-end.
  • •Strong multitasking and prioritization in a fast-paced, KPI-driven environment.
Experience:Luxury retailOmnichannelRetail
Tech Stack:Salesforce Service CloudOmnichannel

Company Brief

Chalhoub Group
Chalhoub Group is a Dubai-based family-owned luxury retail partner in the Middle East, operating owned and international brands across fashion, beauty, watches, jewellery and lifestyle with extensive omnichannel retail and distribution services.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1955
Glassdoor
Glassdoor: 4.0
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