Customer Success Manager, APAC

Keeper Security
Tokyo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Ownership","Autonomy","Attention to detail"]

Drive customer success for an established APAC client base by managing named accounts, owning renewals, and expanding revenue through cross-sells and upsells. Serve as a trusted advisor to senior management and C-level contacts, conducting Quarterly Business Reviews and troubleshooting issues using deep product and technical knowledge. Communicate in Japanese and English, maintain a structured account cadence, and use Salesforce.com and data-driven analysis to prioritize opportunities and risks.

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FursaFursa
Keeper Security
Keeper Security
2 days ago

Customer Success Manager, APAC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Drive customer success for an established APAC client base by managing named accounts, owning renewals, and expanding revenue through cross-sells and upsells. Serve as a trusted advisor to senior management and C-level contacts, conducting Quarterly Business Reviews and troubleshooting issues using deep product and technical knowledge. Communicate in Japanese and English, maintain a structured account cadence, and use Salesforce.com and data-driven analysis to prioritize opportunities and risks.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a customer portfolio and carry a revenue quota to meet or exceed targets within assigned accounts.
  • •Manage renewals, cross-sells, and upsells by negotiating licensing contracts and advising customers on best practices.
  • •Conduct regular customer engagement and Quarterly Business Reviews to align on business and technical goals and address vulnerabilities.
  • •Troubleshoot customer challenges, collaborate with internal teams, and apply deep technical knowledge of Keeper and password management solutions.
  • •Perform data-driven portfolio analysis to prioritize opportunities and risk, and build customer advocacy through references, referrals, and case studies.

Key Requirements

  • •1+ years of experience in account management, SaaS customer success, or sales roles.
  • •Bilingual Japanese with English proficiency for business purposes and excellent written/verbal communication skills.
  • •Strong technical knowledge of software integrations (e.g., SSO, Directory) and supporting implementation and onboarding.
  • •Experience working with and selling to Enterprise organizations, including C-level executives and IT/cyber security executives.
  • •Working knowledge of Salesforce.com; experience in IAM is a plus.
Experience:SaaSEnterpriseIAMCybersecurity
Skills:CommunicationProblem-solvingOwnershipAutonomyAttention to detail
Languages:JapaneseEnglish
Tech Stack:Salesforce.comSSODirectorySalesSoftware integrationsImplementationOnboardingQuarterly Business ReviewsPassword managementIAM

Company Brief

Keeper Security
Provides enterprise-grade password management and digital identity security solutions, including password vaulting, secure file storage, and zero-knowledge encryption for businesses and consumers to protect credentials and sensitive data across devices and platforms.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Chicago, United States
Founded: 2009
WebsiteLinkedIn