Front Office Supervisor / Co-Caretaker

Minor International
Australia
Workplace: OnsiteFull time31.3 - 46.95 hourlyFunction: Customer Support (Service Desk)Skills: ["Leadership","Customer service","Time management","Professional presentation","Team motivation"]

Lead and support the front office team to deliver exceptional guest experiences at an award-winning resort. Oversee daily task completion, manage guest arrivals and departures to ensure seamless check-in/check-out, and promptly resolve guest complaints while maintaining high guest satisfaction. Serve as a role model, motivate the team to achieve service standards, and ensure warm, professional hospitality—while working full-time with on-site living benefits.

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Minor International
Minor International
1 day ago

Front Office Supervisor / Co-Caretaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 day ago

Job Summary

Lead and support the front office team to deliver exceptional guest experiences at an award-winning resort. Oversee daily task completion, manage guest arrivals and departures to ensure seamless check-in/check-out, and promptly resolve guest complaints while maintaining high guest satisfaction. Serve as a role model, motivate the team to achieve service standards, and ensure warm, professional hospitality—while working full-time with on-site living benefits.
Location: Australia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
  • •Serve as a role model by sharing expertise and continuously motivating the team to achieve high service standards.
  • •Oversee completion of daily tasks to ensure they are executed accurately and in a timely manner.
  • •Manage guest arrivals and departures efficiently for a seamless check-in/check-out experience.
  • •Address and resolve guest complaints promptly and professionally to maintain high guest satisfaction.

Pay and Benefits

Salary: 31.3 - 46.95 hourly
Perks:Health InsuranceLearning BudgetParental LeavePaid Leave

Key Requirements

  • •Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience highly regarded.
  • •Extensive hospitality background, ideally in a hotel or resort setting, with strong understanding of guest service standards and operations.
  • •Exceptional customer service skills and ability to maintain a positive, professional demeanour in high-pressure situations.
  • •Strong time management skills to prioritize tasks and ensure timely completion of duties.
  • •Impeccable professional presentation and flexibility to work weekends and adjust to varying schedules as needed.
Experience:Hospitality
Skills:LeadershipCustomer serviceTime managementProfessional presentationTeam motivation
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn