Bilingual Commercial Services Specialist II (Manheim)

AutoTrader.com
United States
Workplace: OnsiteFull timeUSD 20.1 - 30.1 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Organizational skills","Communication","Attention to detail","Ability to work under pressure","Accuracy"]

Serve as a primary contact for commercial and dealer accounts, resolving issues from simple to complex cases while coordinating with national sales, site representatives, and post-sale teams. Manage account-specific auction preparation and run processes, including vehicle repairs, charge posting, invoicing, and reporting. Examine vehicles for required specifications, verify inventory using Auto Check, coordinate transportation, and review condition/announcement requirements. Educate and upsell complementary services to support client satisfaction.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
AutoTrader.com
AutoTrader.com
1 day ago

Bilingual Commercial Services Specialist II (Manheim)

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as a primary contact for commercial and dealer accounts, resolving issues from simple to complex cases while coordinating with national sales, site representatives, and post-sale teams. Manage account-specific auction preparation and run processes, including vehicle repairs, charge posting, invoicing, and reporting. Examine vehicles for required specifications, verify inventory using Auto Check, coordinate transportation, and review condition/announcement requirements. Educate and upsell complementary services to support client satisfaction.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Resolve client issues for commercial accounts and assist with customer care inquiries, escalating as needed.
  • •Develop and maintain positive relationships by understanding vehicle requirements and explaining auction processes and availability.
  • •Coordinate sale vehicle run preparation and auditing, including run order, scheduling, notices, repairs, accurate charge posting, reporting, and invoicing.
  • •Monitor vehicle sales processes and coordinate with auctioneers, managers, mechanic shops, and operations to ensure efficient vehicle preparation and representation for initial runs and re-runs.
  • •Examine vehicles and coordinate transportation by verifying specifications, reviewing condition reports for announcements, and generating file jackets for client audits.

Pay and Benefits

Salary: USD 20.1 - 30.1 hourly
Perks:Paid LeavePaid HolidaysHealth InsuranceDentalVision401kParental Leave

Key Requirements

  • •High school diploma/GED with 3 years’ experience in a related field (or an equivalent combination, including other education/certification or 5 years’ related experience).
  • •Bilingual ability in English/Spanish.
  • •Previous experience in automotive, auction, fleet management, logistics, or related administrative roles.
  • •Strong organizational skills to manage multiple priorities in a fast-paced auction environment.
  • •Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and strong verbal/written communication with high attention to detail.
Experience:3+ yearsAutomotiveAuctionFleet managementLogistics
Education:High School
Skills:Organizational skillsCommunicationAttention to detailAbility to work under pressureAccuracy
Languages:EnglishSpanish
Tech Stack:Microsoft Office SuiteExcelOutlookWordAuto CheckASiAuction EdgeAutoIMSDRIVINImagingInvoicingReporting

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn