Customer Experience Banker NMLS - Charleston Main

Huntington Bancshares
Charleston
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Sales","Relationship management","Communication","Presentation"]

Serve as a financial concierge for walk-in customers by building and growing consumer and business relationships. Proactively identify customer financial goals, recommend appropriate deposit and lending products, and accurately process transactions while providing exemplary service. Educate customers on bank offerings and technology, resolve customer issues, and follow operational, security, risk, and regulatory policies. Support relationship deepening through disciplined outreach and referrals across the bank.

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Huntington Bancshares
Huntington Bancshares
1 month ago

Customer Experience Banker NMLS - Charleston Main

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers by building and growing consumer and business relationships. Proactively identify customer financial goals, recommend appropriate deposit and lending products, and accurately process transactions while providing exemplary service. Educate customers on bank offerings and technology, resolve customer issues, and follow operational, security, risk, and regulatory policies. Support relationship deepening through disciplined outreach and referrals across the bank.
Location: Charleston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit and consumer lending products.
  • •Identify opportunities to grow customer relationships through sales processes, follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High school diploma or GED and at least 1 year of customer service or military service, or a Bachelor’s degree.
  • •Proficiency in understanding and educating customers on consumer deposit products and consumer lending.
  • •Experience with a disciplined customer follow-up process, outbound calling, and sourcing referrals.
  • •Ability to handle customer transactions accurately and efficiently while delivering excellent service.
  • •Ability to adhere to operational, security, risk, and regulatory policies and procedures.
Experience:1+ yearsBankingFinancial servicesRetail salesCustomer service
Education:High School
Skills:Customer serviceSalesRelationship managementCommunicationPresentation
Licenses:NMLS
Tech Stack:NMLSMobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn