Remote Customer Service Representative (1)

Qureos
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Attention to detail","Customer-centric"]

Serve as the first point of contact for customers, handling inquiries via phone and email with professionalism and empathy. Analyze customer needs to resolve issues, schedule appropriate services, and escalate complex cases when needed. Keep accurate records in the customer management system and coordinate dispatch of vehicles and personnel. Build product and door-service knowledge to provide accurate information.

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FursaFursa
Qureos
Qureos
1 day ago

Remote Customer Service Representative (1)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 minutes agoStatus: Live
Reposted: similar role first listed 5 days ago

Job Summary

Serve as the first point of contact for customers, handling inquiries via phone and email with professionalism and empathy. Analyze customer needs to resolve issues, schedule appropriate services, and escalate complex cases when needed. Keep accurate records in the customer management system and coordinate dispatch of vehicles and personnel. Build product and door-service knowledge to provide accurate information.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Interact with customers via phone and email to address inquiries and provide service assistance.
  • •Identify and analyze customer needs, provide solutions, schedule services, and escalate complex issues.
  • •Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the customer management system.
  • •Dispatch vehicles and coordinate personnel based on location, urgency, and availability to meet customer requests.
  • •Develop product and door-service knowledge to provide accurate information to customers.

Pay and Benefits

Perks:Health Insurance401kPaid Leave

Key Requirements

  • •High school diploma or equivalent; AA/BA preferred.
  • •Excellent communication and interpersonal skills.
  • •Strong problem-solving and decision-making abilities.
  • •Attention to detail and accuracy in data entry.
  • •Ability to work in a fast-paced environment, prioritize tasks, and demonstrate a customer-centric mindset.
Education:Bachelor's
Skills:CommunicationInterpersonal skillsProblem-solvingAttention to detailCustomer-centric

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn